Purple — Refund for Maybelline lipstick from Purple for unmatching products

Website:

Purple

Respected Sir / Madam,

Sub :- Refund from Purple for 2 unmatching product of
(1) Maybelline New York color sensational creamy matte lipstick, 677 noho amber (3.9 g)
(2) Maybelline New York color sensational creamy matte lipstick, 812 mauve it up (3.9 g)

Purple did not deliver me the same matching products mentioned above as displayed on the Purple app . The delivered lipstick colour does not match with display picture on Purple app. I feel cheated. Upon contacting Purple regarding the refund today i was disappointed.
Order id [protected] placed on 26/07/2021. Delivered on 28/07/2021.
Please help me get the refund and do the needful at the earliest.

Thanks & Regards
Rana Ghazal
Dated:- 30/07/2021