PVR — Reimbursement not received for the movie cancelled by PVR team

I have booked a ticket along with snacks for the movie "Mark Antony" in S2 Cinemas, Perambur, Chennai through S2 app on 15th Sep'2023 for evening show @7.25 PM for a total amount of Rs. 516.74 and paid it through Gyftr coupon for Rs. 500 and the balance Rs. 16.74 paid through UPI transaction.

Later around 6:45 PM, I received a call from PVR by mentioning that the show was cancelled due to technical issue (AC Repair) and informed that i will get the refund which paid through UPI transaction and the voucher can be redeemed in future.

But till now, i did not receive the refund paid through UPI transaction and unable to use the voucher.

On 19th Sep'2023, i filed a complaint with Gyftr for this and i received a call from customer service and mentioned that it needs to be resolved with PVR.

What is the status and when i can expect the refund?
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