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COMPLAINTS

PVR Complaints & Reviews

I want to bring to your attention a concerning issue that occurred during our visit to PVR Cinema near Amritsar Bus Stand on Friday, November 29th, 2024.

My friends and I had booked four tickets for the 9:30 PM show of Bhool Bhulaiyaa.At the counter, we interacted with Akashdeep Singh (Cashier ID: BOPOS03),

who informed us that the total cost for four tickets would be Rs.800. He also offered us an additional...
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pankajgovande
from pune, Maharashtra
Oct 31, 2024
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Promo code unable to use

Address: pune wagholi

Hi team,
I am trying to book a ticket from pvr application/website. After applying error message showing 0003...
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riyasinghmeena
from Chennai, Tamil Nadu
Aug 20, 2024
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delayed refund

I booked 4 tickets for the Movie "Kalki" on 15th July 11 am to 2:45 pm show on the PVR Mobile Application, but immediately after booking I had cancelled it as there was a date clash from my side. I contacted your customer care immediately and was told that I would be refunded for the same within 9 to 10 days. This cycle has happened over 4 times now and I still get the blatant we will get back to you and call on hold or An empty promise of...
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ChhaviBansal
from Gurugram, Haryana
Jun 25, 2024
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Deducted double ticket price

Address: Ambience Mall

PVR debited the money twice for the same tickets.
I have proof since it was UPI.
Customer care asked for my contact details I provided the details it has been almost a month now no action has been taken....
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Heller1234
from Ujjain, Madhya Pradesh
Apr 9, 2024
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Money not refunded full movie that was cancelled

Address: PVR Ujjain Madhya Pradesh
Website: PVR

We book the ticket full movie on 17 February when we reached the theatre they said that the air conditioner was not working and the ticket will be refunded if we provide our details to them. We said okay and left they said it would be refunded in 7 working days it been a month and still there is be no response from PVR or the theatre. The amount of 630 is to be refunded as it is mentioned in the tickets but the customers care department is...
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Anchal Bhargava 03
from Pune, Maharashtra
Mar 14, 2024
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Amount not refunded

I booked a ticket from PVR application and amount got deducted from my bank account 737 and its still not refunded even after sending multiple emails and chats registered mobile number for application is [protected]...
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yuvi101
Feb 6, 2024
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Forced to buy food coupon with ticket

Address: PVR Deep,Kanpur

I went to PVR counter to buy ticket.The priced showed online was 150 but i could not book online so I went to the counter but they told me the price was 300 which includes food coupon.I refused but they forced me.Then I went to food counter but there was nothing costing 150 so i had to but 300 rs combo with 150 discount.This is not done.How can u force us to buy food....
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KarnatiManidheepa
from Hyderabad, Andhra Pradesh
Jan 15, 2024
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Regarding the everything @99 offer on weekdays at PVR

Address: PVR Irrum Manzil

According the given information it was not mentioned that the offer is not applicable on festival days though it is a weekday, here in Irrum Manzil PVR they were refusing to provide the offer today i.e.[protected] Monday.
I hereby register the complaint on the same....
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rkhaitan
from kolkata, West Bengal
Dec 27, 2023
Feb 6, 2024
This thread was updated on Feb 6, 2024
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Force sell

Address: PVR AVANIRIVERSIDE HOWRAH

Ref to pvr order id b584694 dated 24.12.23 screen 2 classic seat no k3 to k9 (7 seats) of 22:00 hrs, i was supposed to book tickets online, but since to save the convenience fee i went to the counter and asked for 7 tkts, but on the counter i was asked to pay rs 400 extra to get the food coupons (cvp4npzir, cvplvhf9s, cvpv25tqy, cvp798a5y, cvpnb3sdp, cvplc74ot, cvpy5xwkr.) otherwise no tickets will be issued . Generally a person takes dinner...
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Darsani
from Rourkela, Odisha
Dec 25, 2023
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Harassment of pvr staffs at rourkela pvr hall inside forum mall

Address: Jf94,jagda community centre rourkela,odisha769042

The cheating of pvr cinema hall staffs in the name of law..I with my family went for salar movie at pvr mall rourkela in forum mall but one of my daughter below 18 was with us.because of mass booking of 5 persons I could not cancel it because of argument with pvr staffs. tickets already paid in online we requested them that my daughter and another person with her will go for another movie in same pvr with same ticket. they agreed and requested...
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Aaditya Patwa
from Pune, Maharashtra
Dec 8, 2023
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Yesterday's worst experience.

Address: Pune, Viman nagar, Pheonix marketcity

I gotta be honest about my recent cinema experience. It was a total letdown. First of all, the staff seemed completely untrained and clueless. No one had any idea what they were doing, and it was so frustrating. The guy at the ice cream counter was the worst. He had this attitude like he didn't even want to be there. When I went to buy ice cream after getting bhel, he had the audacity to question if I had paid for the bhel. I mean, seriously?...
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Gagan_Soni
from Bhilai, Chhattisgarh
Oct 31, 2023
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Staff behaviour

Address: PVR Surya IT Mall Bhilai

Today when I went for a movie 12th fail in the morning 10 am show. I was asking for a prime last row seat and the lady in the counter asked for a good amount of money. When I asked, why the price is so high. She simply said, sir, there is a food voucher included in it. She didn’t even bothered to ask me once before adding the voucher.

When I refused to take voucher she asked me to pay a lesser amount and I was a little bit...
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I have booked a ticket along with snacks for the movie "Mark Antony" in S2 Cinemas, Perambur, Chennai through S2 app on 15th Sep'2023 for evening show @7.25 PM for a total amount of Rs. 516.74 and paid it through Gyftr coupon for Rs. 500 and the balance Rs. 16.74 paid through UPI transaction.

Later around 6:45 PM, I received a call from PVR by mentioning that the show was cancelled due to technical issue (AC Repair) and informed...
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Hi, I had booked a ticket and also placed order for food on the PVR app and payed for both using UPI but didn't not receive either. The money was debited and there was no response from the customer care team when I emailed them....
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Sethu16
from Chennai, Tamil Nadu
Sep 16, 2023
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Complaint about pvr

We were watching the movie in pvr cinemas screen colour changed to red and we complaint to operator and show stoped and second time also same problem occurred...
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Yukti304
from Bengaluru, Karnataka
Sep 4, 2023
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Loosing earpods

Address: Bangalore forum mall kanakpura mall

I lost my earpods in pvr cinemas...
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Mrinl
from Bengaluru, Karnataka
Aug 17, 2023
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High price of Pepsi at PVR bengaluru

Address: PVR soul city mall Bengaluru, Bangalore, Karnataka

PVR is charging 320 for medium size pepsi at Bengaluru. This is exorbitant price, and it needs to be looked at. This is just a white collar crime and needs to be addressed by government as well...
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Dude07
from Mumbai, Maharashtra
Jul 30, 2023
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Mon

On 28th July 2023 I booked tickets from PVR app
My money got deducted no tickets were booked ....
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Neha Tah
Jul 26, 2023
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Family pass amount not refunded

Family pass was purchased on 21st July 2023 and promo code was showing as Invalid. As no resolution was provided on 22nd July 2023 I had to book new ticket and F&B for Oppenheimer 1:50pm show at Celebrations, Udaipur. After multiple reminders over email and whatsapp no refund has been initiated till now...
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Neha Tah
Jul 26, 2023
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Family pack amount not refunded

Family pass was purchased on 21st July 2023 and promo code was showing as Invalid. As no resolution was provided on 22nd July 2023 I had to book new ticket and F&B for Oppenheimer 1:50pm show at Celebrations, Udaipur. No refund has been initiated till now...
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Priyesh 1
from Kanpur, Uttar Pradesh
Jul 21, 2023
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Cancellation

Address: PVR deep kanpur

I booked tickets through pvr aap, didn't get message, so when I contacted customer support for cancellation they didn't respond to my query Such a pathetic experience...
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pavan_2728
from Bengaluru, Karnataka
Jul 16, 2023
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Amount deducted but tickets are not confirmed

I have booked tickets for movie "openhammer". my amouth has been deducted but i have not received the confirmation tickets yet....
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Rushil P
Jul 13, 2023
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No bill provided for food we ordered.

I had purchased a popcorn combo, redbull and one more drink.

I had asked for the bill at the counter twice. The guy at the counter said that I will be given the bill with my order on my seat, but even when the order was given he did not give me the bill.
According the policy providing a bill to the consumer is necessary.
Also canned drinks are sold at MRP but the charges were more for the redbull and other...
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Address: PVR, Grand Highstreet - Shopping Mall in Hinjewadi, Pune
Website: www.pvrcinemas.com

I have booked ticket for 9 seats for Adipurush for Sun 18th for PVR grand Highstreet, Hinjewadi, Pune. But amount is debited, and no tickets are booked and confirmed. I need to know on the booking status....
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Chitti28
from Bengaluru, Karnataka
Jun 14, 2023
Resolved
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Resolved

PVR Application - IOS

Address: Bangalore

I tried to book 2 tickets(F 10, 11) for POR THOZHIL movie at PVRbharatiya mall bangalore via the PVR app, amount got debited but the ticket weren't generated. Tried contacting customer support, no one picks the call....
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Chitti28
from Bengaluru, Karnataka
Jun 14, 2023
Resolved
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Resolved

PVR Application

Address: Bangalore, Karnataka

I tried to book 2 tickets(F 10, 11) for POR THOZHIL movie at PVRbharatiya mall bangalore via the PVR app, amount got debited but the ticket weren't generated. Tried contacting customer support, no one picks the call...
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Gargee Sahu
Jun 9, 2023
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Forceful selling of food vouchers

Address: PVR Cinema, Sahu, Hazratganj, Lucknow

I Visited PVR At Sahu, Hazratganj, Lucknow. I Did Not Book The Tickets Online And Decided To Buy Physical Tickets. The Ticket For The Show Was For Rs 130 Per Person. I Was Sold The Same For 230. They Forcefully Added Some Snacks Which I Did Not Consent For. I Told Them That I Just Need The Ticket And Not The Snacks, But They Said That Of I Want To Watch The Movie I Will Have To Pay For The Snacks As Well. Moreover, The Popcorn Were Extremely...
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Ananya0501
from Bengaluru, Karnataka
Jun 3, 2023
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Snacks money deducted twice

Address: Pvr Bannerghatta Vega city mall

Money for snack rs. 419 deducted twice...
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Aksahyuk
from Chennai, Tamil Nadu
May 27, 2023
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Not yet received the previledge points

Not yet received the previledge points ...i booked a movie on 7th may...still not received any points...need immediate action on this...
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Aditya0550000
from Ranchi, Jharkhand
May 9, 2023
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Allowing minor kids in A rated movies

Address: PVR ranchi, nucleus mall

I have doubt that they allowing minor kids in A rated movies in PVR RANCHI...
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