To whom it may concern:
My name is beena rachel chandy, united states of america citizen (Passport no.[protected]. I want to file a complaint against qatar airways for its inhuman treatment and total lack of consideration which caused me physical and mental suffering.
I traveled from boston on august 5th, 2016 to kochi, via doha. I traveled with two young children and we reached kochi on august 7th, morning.
On the return flight, i was supposed to fly from kochi to doha, and then doha to boston:
Qatar airways flight number 0515
Confirmed, confirmation #8qznp3
Wednesday, 24 august
Departure: cok kochi, india, 3:45 am
Arrival: doh doha, qatar, 5:45 am
Qatar airways flight number 0743
Confirmed, confirmation #8qznp3
Wednesday, 24 august
Departure: doh, doha, qatar, 8:20 am
Arrival: bos boston, ma, 3:10 pm
But when i reached kochi on tuesday night, 23rd of august, i was told i did not have a confirmed seat on flight number 0515. At the kochi airport, i was told by the supervisor of qatar airways that i would be given food and accommodation in doha. I waited for a long time at kochi airport to know the status of my flight.in the end when they guaranteed my flight from doha to boston the next day, i trusted the people at the counter about the food and accommodation for august 24th.
After i reached doha on august 24th morning, my troubles began. Since i was not issued a boarding pass from kochi, i was given the run around for hours to get my boarding pass. I was told it was not yet time to issue a boarding pass to boston. They told me i had to wait for the american time zones or rules. I waited till the time and then they issued my boarding pass. Then when i took the pass to the counter where they issued food and accommodation, they denied me the service saying i did not fall into the category of getting accommodation. I asked for the supervisor and he told me that i had to remain in the airport terminal for the next 24 hours until the next day's flight to boston and that too, without being provided with any accommodation. Which airline does not provide accommodation to a passenger when their flight is cancelled for 24 hours?
I could not believe this was happening to a person who had a confirmed ticket all the way from kochi to boston. I was travelling alone and i did not have any support or help from the qatar airways.
It is sad that a woman is being treated so badly in a country where women is treated with respect. Thankfully, people downstairs in the information desk were kind enough to help me get a visa and meet with my friends outside. I was not notified before i left home for the kochi airport. If there was change, i should be notified. That did not happen. I was left all alone in the doha airport to deal with this situation.
I have bipolar disorder, and the stress of this whole incident triggered a major bipolar episode as it was mentally and physically a very stressful situation. This whole incident led to a month of suffering and pain both mentally and physically. The incident left me totally worn out physically as well, and i got pneumonia as well. On arriving in boston, the whole incident and the stress that i had undergone due to it led to many sleepless nights which led me to go through a very bad phase and bipolar episode. I was not able to function at my work place, and subsequently put on paid administrative leave till i'm fully recovered both mentally and physically. It is only now that i'm well enough to type out this email, and i wanted to take this matter up with you.
This is a very unfortunate incident which should have never been allowed to happen to any woman travelling alone. I sincerely hope you will take this email seriously and provide remedial measures or compensation, otherwise i have no choice but to take legal action against qatar airlines.
Sincerely,
Beena rachel chandy
