HappyEasyGo Complaints & Reviews

On 19.08.25 I booked 2 tickets to Kochi Hyderabad and back through this site in Indigo airline with PNR Z3ZBHF and X35YVV. On 31.08.2025 I cancelled both tickets and received cancel order No[protected] from HappyEasyGo. When I contacted Indigo yesterday I am told that amount has been transferred to HappyEasyGo account. So far I have not received neither amount nor any reply to my e mails in this regard from the company....

Rajesh.[protected]@happyeasygo.com

To
Shri Rajesh Dathik Sir
Director of Happy Easy Go Limited

Respected Sir
Sir my name is Prashant Madhukar Zunjarrao

From 4 years I am struggling for my refund from Happy Easy Go

It has been told to me that we are raising request and issuing refund but still refund not reflected in my account Of Rs 10000 which is supposed to be credited

Allready Vistara had refunded my money to Happy Easy go but still it has not reflected in my account

I am attaching the email proof of East go

Please help us sir

Thanking you Sir
Prashant Madhukar Zunjarrao
[protected]

Last to last year (24.10.2022) I canceled air ticket, till date I have not received the refund yet, according to company policy the refund should come within 45 to 90 days.. but even after more than 400 days I did not get the refund..
I am sending regular mails, I am not able to understand how much more time it will take, I always get a reply saying wait for a few more days.

Sir, I have booked the Air tickets through HappyEasy Go site in the month March 2020 and due to lock down and the cancellation of flights by the respective Airlines I have not travelled during the period.
But the refund amount is not yet refunded by the Travel Agent Happy Easy go company.
I have also contacted with the respective airlines through their customer care and email and they told and replied the refund amount is already returned to the Travel Agency,
But till date I have not received the refund.
The screenshot of the tickets are attached for your ready reference..
Please help me..

I had booked an AIR INDIA Ticket no.[protected]
PNR zdbw1
Date 27 March 2020
AGX to CCJ

Flight has been cancelled by airline and subsequent refund issued to HAPPYEASYGO but they are not refunding money even after 3 years.

Dear Sir / Madam

With reference to above, I have booked Air tickets against PNR no.UEH7HQ Trip ID[protected] journey date 16.05.2020 Ex-Ahmedabad to Patna vide Flight no.-SG-954, for which Flight was cancelled by the Airlines due to COVID-19 epidemic. Thereafter, the journey was completed vide Airline PNR S85PHV Order ID[protected] through Flight no. SG-8719 dated 05.12.2020 Ex-Ahmedabad to Patna against available Credit shell amount to Rs. 17, 565/-.

Further, after journey completing on dated 05.12.2020, balance of an amount to Rs.3, 313/- was still available under Credit Shell & which was also confirmed by the Airline. In this regard, I have wrote several time as refund grievance, but till today I have not received balance credit shell amount. Therefore, once again it is requested to kindly look into the matter & process a refund for available Credit Shell amount Rs.3, 313/- at the earliest.

This may be given priority.

Thanks & Regards.
CHAINIKA SINHA
W/ o Mr. K. K. Sinha
Mob: [protected]

Had booked a ticket on 13th of June at 1.18 AM. PNR details are given below
PNR no. T2PD8R from Patna to Surat
However I cancelled the ticket on same day. I contacted the airlines where they said money has been refunded to the third party I.e Happy easy go. Confirmation was given via mail by airlines. Please help as still I haven’t received the refund amount i.e 24000. I’m helpless now to get my refund. It been more than 80 days now

Had booked a ticket on 13th of June at 1.18 AM. PNR details are given below
PNR no. T2PD8R from Patna to Surat
However I cancelled the ticket on same day. I contacted the airlines where they said money has been refunded to the third party I.e Happy easy go. Confirmation was given on mail. Please help as still I haven’t received the refund amount i.e 24000. I have been following up with HEG since 80 days for the same. I’m...

I cancelled a flight with penalty in April. It was an indigo flight. The flight ticket was around 14000 and after penalty deduction of 6000+ they owed me the rest. I wrote multiple mails to Indigo, Happyeasygo and several calls to both, most of which went unanswered. After many attempts, indigo informed they'd transferred the refund money to happyeasygo on the day of cancellation itself, but happyeasygo never processed it to me. I have call recordings of the executive informing that the transfer bounced in my bank account, the amount would be transferred in next 48 hrs, then next 48 hrs. Its August now, i still havent received the money.

This is with reference to my PNR number CH2LTK, I have booked a Spicejet flight ticket (flexi plan – Zero cancellation charges) from Madurai to Mumbai for travel on January 2023 through happyeasygo.com. Subsequently, I have cancelled my booking in the month of February 2023.

I have received confirmation from Spicejet they have refunded Rs. 5609 to the travelling agency account and requested me to co-ordinate with them.
I am sending reminder since February 2023 to happyeasygo.com, but my issue is yet to be resolved. I have spoke with their team also multiple times, every time they asked me to wait another 24 hours to resolve.

Can you please look in to this and get my refund.

Dear Team,

I booked Pune to Delhi flight ticket via Order ID#[protected] and Delhi to Pune via Order ID#[protected] on 1st July, the payment was deducted from my credit card but ticket was not booked.
I called customer service day after and they informed that in 48 hrs they will initiate the refund and an email will be sent to me for confirmation.
I haven't received any email yet so please kindly take a look and initiate the refund asap.

Regards,
Saurabh
[protected]

Payment success but ticket not booked no refund received order id[protected]. Terrible customer care and no resolution received for more than 60 days and counting. Customer care has stopped responding.

This is with reference to your refund request for Order ID:[protected] .
Till date Refund of the balance amount is not received credit to my account.
It's long time now. kindly do the needful to refund the balance amount immediately.

Trip ID :[protected]
Chennai/Madras Delhi Sun, 14 May 2023
IndiGo
6E2098
MAA 22:50
Sun, 14 May 2023
Chennai Int'l Airport
DEL 01:40
Mon, 15 May 2023
Indira Gandhi Int'l Airport
Note: Indigo (6E 2000 to 6E 2999) & SpiceJet (SG 8000 to SG 8999) expand to Delhi Airport Terminal-2 (T2) from March 25, 2018. Know more
Baggage information
Check-in:15kg/person
Cabin:7kg/person
Print & Amendment Services

I have purchased an Indigo flight ticket for travelling to Kochi from Delhi on 21st Jan, 2023 from HappyEasyGo. Airlines have cancelled the ticket and I have raised a refund for the same.

Booking id :[protected]

When I'm checking my refund status on happyEasyGo, it is showing that the refund request has been forwarded to the airlines and the amount will be transferred to my account once it is received from the airlines.

I have contacted the airlines and they have confirmed that money is refunded from their end on Jan 5, 2023 and sent me a confirmation on the same. Please find attached screenshot for the same. As per happyEasyGo policy, once the amount is refunded from airlines end it should be transferred to my account within 48 hours.

It has been almost 5 months now and I havent got any update on this. Tried calling the customer care but the call never gets connected and no email replies as well.

I had my flight from Bangkok to Delhi on 2nd Jan, but the flight got cancelled. I haven't got the refund yet, its been more than 100+days that i reached out to happyeasy go team. Airlines has confirmed on call and even when i viited there office that am eligible for full refund but travel agent has to initiate and complete. I have been then informed that happyeasy has a 3rd party called Travel boutique through which they book ticket. I have...

I made a booking of flight travel on[protected] Order ID:[protected] from BHAVNAGAR TO Hyderabad on[protected] passenger: M R Apoorva through their website. As the airline cancelled the flight I have raised the refund request on[protected] and the same has been assured by the HAPPYEASYGO team for refund. After providing all details like cancelled cheque, application etc. company didnot refund the same. I have contacted their support 50time over call and 100 mails in gmail . I didn’t get any response through mail and the phone customer support not lifting the calls. its almost 2years and above gone

A customer is complaining about HappyEasyGo's refund process, stating that they have been waiting for their refund since May 2022 and have not received any updates or resolution despite numerous attempts to contact customer service. The customer was threatened and has been unable to communicate with the company as their phone numbers are unreachable. The airlines have initiated the refund, indicating that the issue is with HappyEasyGo. The customer is requesting a prompt resolution and an apology for the inconvenience and stress caused by the company's handling of the situation.

Dear Team

I have booked 1 ticket through Happyeasygo ( booking ID:[protected] and I have received an email that payment has been done successfully
But still, I have not received a ticket or PNR number and I have attached the payment.

I have called many times on this given number[protected]/[protected], but no one is responding and wrote 2 emails to them but not getting any reply from them ( [protected]@happyeasygo.com)

Please help me in this issue

I had made a hotel booking through HappyEasyGo on 8th April, 23 for the same day. I got the confirmation from the site and my money (~3750) got deducted as well. On reaching the hotel, the staff mentioned that they are not even registered on HappyEasyGo! Their support lines were unreachable

After 4 hours the HEG support team texted me that they'll not initiate a refund but will provide an alternate stay. We were booking for the same day so we had immediately booked an alternate stay through another reliable website.

The support team is completely useless at HappyEasyGo as they are not replying to emails and both their customer care numbers are not reachable.