Qnet — analysis of refund and buy-back policies in qnet: a review of customer rights and compliance

Address: DNO 596, KOTTAI STREET, MATHUR TAMIL NADU INDIA- 635203

Hi,

I was recently joined this business with referral to my friend Upline (IR ID: IN714315 ). he haven't enclosed any information regarding the company and work. She and her uplines brain washed me and made me to pay RS.200000. During welcome session they have enclosed few information but not completely and by that time I came to know I was trapped. So I have requested for refund in qnet support today (20/MAY/2023) and ordered/registered date is (12/MAY/2023). Also products that was not directly ordered by me and it was done by one of her team upline (RANJITH). It costs totally (USD-2021). Now I'm asking my friend to return back my money. But he is saying except training amount (USD-2021) remaining amount Will be returned. I haven't attended any training and I need the complete (USD-2021) invested back. Kindly help on getting my money back.

New ID's please use this.

Sub: Refund Request for (IR ID : IM226356)

Hi Sir/Maam,

I recently started the business with the referral of (N SANTHIYA) (referr id : IN714315 ). while the referrer didn't explain me fully about the business and just now came to know the real business model. i am not interested in this kind of business.

So i request you to consider this mail as a refund and help me get my refund as soon as possible.

My product details are mentioned below -

Order Number Date Amount (INR & USD)
(order No : DN[protected]/MAY/2023) (USD- 2021)

Looking forward to hear a response from your side.

Thanks and Regards,
(M BHUVANESWARI)
Distributor ID No.: IM226356
Mobile Number : [protected]
E-mail Address : [protected]@GMAIL.COM

Bank Details to refund this account

Account Holder : M BHUVANESWARI
Bank Name : HDFC BANK
Account Number : [protected]
IFS Code : HDFC0003940
PAN : BZSPB9773R

Address :DNO 596, KOTTAI STREET, MATHUR TAMIL NADU INDIA- 635203

my upline has been unresponsive to multiple communication attempts through calls, messages, and emails. This lack of communication has significantly hindered my ability to achieve my goals and complete my assigned tasks effectively.

Attempts to Resolve the Issue:

I have made multiple calls on without any response.
Messages were sent via [communication method(s) used, e.g., WhatsApp, email, etc.], but there has been no acknowledgment or reply.
I reached out to other team members or associates to check on my upline’s availability but have not received any helpful feedback or alternative contact information.
Impact on My Progress: The unavailability of my upline has:

Delayed my understanding and learning of necessary practices and strategies.
Limited my ability to manage clients and complete transactions smoothly.
Created uncertainty and frustration regarding my involvement in the network.
Request for Assistance: I am requesting:

Immediate assistance from [Company/Support Team] to connect with my upline or assign an alternate point of contact.
Guidance on the necessary steps to escalate this issue if my upline remains unresponsive.
Any available resources or materials that could aid in my ongoing learning while waiting for resolution.