Qnet — cancellation of distribution and refund request: distributor id in781385

Qnet — cancellation of distribution and refund request: distributor id in781385

R Reddy_P from Hyderabad, Telangana

Hi, I would like to complaint about qnet india's lethargic support system which they claim is world class. I have joined qnet in last week of november 2019 and bought few products from qnet. After understanding about qnet's actual business model in couple of days, i have decided to cancel my distribution and requested for refund with clear calculation of my refund amount. Order number: dn56450011 Total amount paid: inr 201, 420 Order number: dn56460164 Total amount paid: inr 22, 450 Response for cvn[protected] received till date. I am not sure about the refund calculation but got credit of inr 192, 671 today (14th feb'2020) to my bank account. Response for cvn[protected] is yet to be received. After repeated followups and involving grievancecell team, i got refund of amount 192, 671 inr in my bank account where as my actual spend was 2, 23, 870 inr which is inclusive of gst, shipping & handling. When i have asked their support team to share the calculation of the refund amount, they have not responded till now. Usually when any e-commerce is purchased and goods are not accepted at destination, there should not be any deductions but i have no clue where 31, 199 inr has gone till now. Need someone to look into this issue immediately. If any additional information is required, qnet support team can reach to my registered email id with them. Thanks, Was this information helpful? No (0) Yes (3)
QNET customer support has been notified about the posted complaint. Feb 17, 2020 Updated by Reddy_P Response from Qnet India Support team: I have requested them to send me the TDS certificate in response to below email. From: India Support Centre <support.[protected]@qnetindia.in> Date: Mon, Feb 17, 2020 at 2:33 PM Subject: Thank you for contacting us. Ref.: CVN[protected] CRM:[protected] To: [protected]@gmail.com <[protected]@gmail.com> Dear Valued Distributor, Greetings from Qnet! Please find Below Refund payment details. Total Order value Rs.2, 23, 871/-TDS Deduction Rs.31, 200/- Refundable Value Rs.1, 92, 671/- Thank you, Regards, India Support centre Verified Support Feb 18, 2020 QNET Customer Care's response Dear Mr Reddy, Thank you for reaching out to us. As mentioned by our India Support Centre, Form 16 will be mailed to your registered mail I'd within three working days. Thanks Feb 21, 2020 Updated by Reddy_P Hi Qnet customer care team, I have not been informed by your India Support Centre about Form 16 either by call or email. In case they sent any email, request you to arrange to resend email to my registered email. Also let me know the date by when i would be receiving the Form 16 as stated by you in earlier update. Thanks, Feb 24, 2020 Updated by Reddy_P Hi teams, I have not yet received the Form 16 till now. Please help in expediting the Form 16 from Qnet. Thanks, Apr 08, 2020 Updated by Reddy_P Hi Qnet team, When can i get the Form-16 to my registered email ID as promised by you. Thanks, Jul 01, 2020 Updated by Reddy_P Even after repeated reminders by emails, QNET support team does not even acknowledge to my emails. Please help me to take this one level up in QNETs team. Aug 08, 2020 Updated by Reddy_P Hi team, I want to share an update on the communication received from QNET. I have received the update that as PAN card is not available with them, they cannot issue me TDS certificate for the commission earned. I am totally surprised to see that when i am asking for the GST amount deducted for purchase of products, they said that TDS was deducted. Now they are saying my PAN number is not available. I fail to understand that when i have not even accepted the products for delivery, how can a seller deduct the GST amount and not refund. I am sure this kind of GST amount is not deposited with the government and goes directly in the QNET pocket as unclaimed amounts which is illegal. I need some advise on how to address this issue and make QNET support team understand about my grievance. As per communications i am receiving, i totally am loosing hope on the QNET and want to take legal action on QNET. Suggest me if i have to reach out to Income tax team or GST team for this kind of issue. Oct 02, 2020 Updated by Reddy_P Hi Forum, I would like to update here that even after so many follow ups and reminders, QNET support team and Grievance team have not responded appropriately and again they are copying and sending the same message sent in February'2020. In the latest message they are asking me to get in touch with my referrer to understand more on TDS(Actually it is GST amount applied for the products) amount of Rs.31, 200/-. I am not sure if i will get the amount of not, but beware of this company and note they claim that they are world class company in Network marketing but they have pathetic support team who are not even capable o[censored]nderstanding basics of taxation terms. When i ask about GST amount they talk about TDS and form-16 when i ask about Form-16, they say my pan number is not updated in their records. If you have to get in touch with their customer care, then forget it...instead of that you can explain 10 pages of email in same time. I believe they have planned their support structure in such a way that most of the people who want refund or cancellation are fed up and leave, so that they can keep that money which is actually not theirs. Yeah i understand that few people are making crores but at the expense of close friends and relatives. First level of victims are family members, relatives and friends and later their network. So basically the culture that is groomed by this business model is GREED WITHOUT MORALS and once someone gets into this chain it is impossible to get full refund no matter what. SO PEOPLE, DO NOT FALL INTO THIS QNET BUSINESS TRAP UNLESS YOU HAVE A JEAL TO LEARN IN MARKETING AND WANT TO MAKE LONG TERM CAREER IN MARKETING OR SALES. BUT YOU HAVE TO KEEP ONE THING IN MIND THAT YOU ARE GOING TO FIRST CLIMB UP THE LADDER AT THE EXPENSE OF YOUR CLOSE ONES' TRUST AND MONEY. SHAME ON SUCH MODEL AND THOSE SUPPORTING THIS. Mar 19, 2021 Updated by Reddy_P If anyone has an issue with QNET refunds, please send mail to the GST Non-compliance department as Vihaan does not provide any GST Invoice but charge GST amounts. I got a refund initially excluding the GST amount. After 12 months of follow-up, when I finally reported to the GST council, Vihaan representatives called me from their GST team and refunded the amount in a day. Basically, most o[censored]s do not know that we can report to the GST team led by the Govt. of India. Below is the email which I got when I raised the complaint. I thought it would be useful at least for a few if they are reading this. To report such instances Please file a complaint with the Directorate General of Goods and Services Tax Intelligence (DGGSTI) at the following address: DGGSTI (Hqrs.), West Block 8 Wing No 6, 2nd Floor, R K Puram, New Delhi. You can also send your complaint to DGGSTI at the email ID: [protected]@nic.in. Your complaint will be forwarded to DGGSTI for further action In addition, you may also contact the CGST/SGST/UTGST Commissioner for registering a complaint. To obtain the address information of your GST jurisdiction, click: https://drive.google.com/drive/folders/0B1Kz-Ixe86-WQWtGR3AyTktFSmM Note: The link provides trade notices on jurisdiction updated by the various Zones. You may refer to the website of the respective Central Excise and Central Tax zone in order to find the trade notice (on jurisdiction and office addresses) uploaded by them on their respective websites during the implementation of GST. Warning: If the .pdf or XLS file link fails to open on your system, please copy the address (or URL) of the referenced document, and paste it in the address bar of a new browser window. Next, press the Enter key.
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