Qnet — cancellation of my distribution id and refund

Address:Barnala, Punjab, 148101

In sep, 2019, my cousin, suvidh garg, asked me to join his company in which he himself was an agent and asked me to give rs 3.5 lakh rupees to become an agent of that company. He did not provide me the details about the company. But he told me that i would get products worth rs 3.5 lakh and i would be able to sell the company products to earn more. So i gave him rs 3.5 lakh rupees.

Later, i came to know that he had invested my money in qnet. I came to know about the frauds committed by people associated with this company. So i asked him to return my money. But he refused to return it as he told me that he had invested my money in qnet. Then i contacted company within 30 days for returning my money as i did not want their products. But they asked me to give them my ir (Independent representative) id. I gave them the ir id. But then they asked me to give them the registered email id. Then, i came to know that suvidh and his accomplices who are agents of company had created a fake email id in my name. Suvidh and seniors refused to provide that email id to me. So i contacted qnet to help me get the refund on the basis of my ir id. But company refused to refund me money without providing them the email id.

Also note that i have not received any company products.

Please help me in getting the refund from the company.

My ir id is in232204
Suvidh’s ir id is in583991

Suvidh had contacted me on 17 sep 2019 and i had transferred the money by 20 sep, 2019. On 13 oct, 2019, i came to know that he had invested my money in qnet. On 19 oct, 2019, i had contacted company to give me the refund after suvidh and his seniors refused to return my money.

Thanks
Neeraj
Phone:[protected]
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QNET customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2020
QNET Customer Care's response
Dear Mr. Neeraj,

Thank you for reaching out to us. With reference to your query, we have checked with our customer support team and found that reached out to you to update your mail I'd. They have also processed your refund request. It will be credited to your account shortly.

Thanks
QNET India Support Centre
Feb 28, 2020
Updated by Neeraj45
Thanks for updating me on the same. Please process the refund ASAP.
Apr 09, 2020
Updated by Neeraj45
Post my complaint here, Company reached out to me and asked me to change registered email and then asked me to provide the other documents to process my refund. I changed the email and provided the company the required documents including bank details as requested. 30 days ago, they sent me an email assuring me that I will get the refund within 30 days. Since I did not receive the refund, I sent couple of emails to the company to update me on the status of refund over a period of few days. However, They did reply to my emails.

Company has not given me the refund till now even after assuring me that they will process it shortly and I will get the refund within 30 days.

Could you please look into this matter.

Regards,
Neeraj
Apr 09, 2020
Updated by Neeraj45
Just a correction in above note, The company did not reply to my emails.
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