Qnet — Customer care executive not update me about the process

Address:

uttarakhand

My friend bought from my IR id (IN874086) on 25th of July and got two products on 24th of august. I sent back the product on 1st sept and products reached qnet warehouse on 12th sept 2020.
They said within 7 working days i ll get an update where i attached my bank details but it been more than 20 working days they dint update me.

Customer care executive always say they will update me soon but getting nothing. please help me out about this situation because 3 month also gone and i dint have last 8 moths my financial condition not good