[Resolved] Qnet — delaying refund in medical emergency

Sumit171285

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700035

I have a medical emergency. My grandfather has been admitted in hospital on 08.09.19 due to severe chest pain.

As I had already said Qnet that I am running out of my all savings and taken loan from various sources, please be informed that my bank balance as on date is Rs.4611.57/-, somehow I managed Rs.20, 000/- for the emergency.
Now, I don't know what will be the total billing amount of hospital at the time of discharge. I am the only earning member of my family, so until I got refund from Qnet neither I can pay for further treatment nor I can discharge my grandfather from hospital by paying bill amount.

So, I requested to Qnet to refund the amount to my bank account immediately. But still they are saying that refund is under process. It is a matter of someone's life and death. But, I think Qnet doesn't care.
PFA money receipt of hospital.
My IR ID - IN626576

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 19, 2019

Complaint marked as Resolved

QNET customer support has been notified about the posted complaint.

Sep 11, 2019

Updated by Sumit171285 I have called their customer care service, and they have a fixed and copyright response which is "We have already escalated your issue to finance department and you will be get your refund shortly". This dialogue I have been listening since 21st August, but even after their prioritization I haven't received my refund till date. And even after telling them that this is a medical emergency they just don't care and following their so called refund process. Please help with immediate refund.

Sep 12, 2019

Updated by Sumit171285 Still waiting for refund from Qnet, they are intentionally delaying my refund, if there will be any loss of someone's life, the responsible will be Qnet team.

Sep 13, 2019

Updated by Sumit171285 Another day has gone, and another weekend came, and another time I was told that my case has been escalated and will be credited shortly.
I don't know how many more days to follow-up. I am literally begging to you for my own money even in a tough time.
By the way, again an waiting for next week. Getting hopeless and helpless with Qnet policy.

Sep 16, 2019

Updated by Sumit171285 Congratulations,
Well done...! You have successfully wasted another day by not giving refund.
*Thus, 22 out of 30 working days have completed.
* 7 Working days completed since your last mail.
* 6 Working days completed since I requested refund for medical emergency.