Qnet — qnet holiday package

Address:	560001
Website:	www.Qnet.Net

Ir id no.: in879761
Order no: dn52484996 transaction date: 16/nov/2018 22:15:49
Receipt no: re13131444 transaction description: purchase

I need a refund on this product purchased. Mailed the support team yesterday but did not get any reply till now. The product was purchased by my friend who has signed me up. I have a week left for the buy back policy of 30 days to be completed.
I need the refund of my whole amount and need guidance for that within less time.