Qnet — Qnet tripsavr

My IR ID is IN785728
My purchasing was done by someone else whom I don't know. I did not get details of it. When my IR asked details they refused to give me. They delayed providing the information so that I won't be able to return and ask for refund. After one year they sent me half screenshot as I was not able to check by myself. Qnet is legal and vihan also as they have documents. The process in India is scam. I took gold loan for the business but I did not know what will they purchase. Please resolve my issue as I was no longer interested in doing business but due to their process which involves hiding truth about MLM and chain marketing.