My name is dishant mehra, ir no in601048, and this is regarding the incomplete information about the refund policy provided to me while i was signed up by my referral and upline for qnet.
When i was signed up, my referral took 3 lakhs inr from me for purchasing a product namely, "tripsavr mega with vtube+ – 1-month subscription" from qnet. During discussion of the company plan and also at the time of purchase, i was never told anything about that refund policy of the product.
My referral forwarded the money to his upline and upline purchased the product on 04 may 2020 and i got the receipt too for the same.
I got a distribution application form from my referral after signing up, to be duly signed for kyc. After reading that carefully, i got to know that refund policy is 30 days from the date of purchase of the product and on trust of the referral, i signed that.
Now, on 22 may 2020, when i am going through a financial issue in my family, i requested indian support team to please provide a refund for the product (Purchased on 04 may 2020) thinking that refund policy is 30 days and that timeline was not exceeded.
I got a reply from their side that to contact global support team of qnet and nothing else was mentioned in the mail.
So then i contacted global support team on the same mail on which today i got a response from their side mentioning that "refund request for processing is due to be made within the allowed grace period of 7 days from the date of purchase."
This was never acknowledged to me by my referral and any of the uplines.
In addition to above, i also transferred another 4.6 lakhs inr to upline for purchase of products (On 08 may 2020) through my referral for getting my 3 family members signed up as well. I have the transfer receipts as well for all the transfers made and also the acknowledgement mail from my referral.
I also have the purchase receipts for all these irs. Pfa the same.
Ir no, name and mail ids for my family members are as below :-
In789014 - richa sharma - [protected]@gmail.com
In542809 - roopa kainth - [protected]@gmail.com
In869353 - astha ohri - [protected]@gmail.com
For all above irs, i am the only beneficiary.
So from their mail ids as well, i have received the same response from global support team. (Pfa the mails sent and response received)
So the total amount that i have transferred is 3 lakhs inr (For self registration) + 4.6 lakhs inr (For 3 family members registration) = 7.6 lakhs inr.
Request to please help me in these cases as well as i was fooled and incomplete info was provided in respect to refund policy.
Considering the fact that i need the money for emergency and dont want to continue with my ir memberships, i am now no where.
Request you to please help me in getting all the refund as i my financial situation is not good now.
Hoping for your positive feedback.
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