Qnet — Refund Request for IN176849

This complaint writing behalf of my wife we tried many ways to get refund but we couldn't get any useful information sponsor and uplines are behaving foolish they always try to make us foolish. already we are big fools finally. so please do help to get money back present i am jobless in my family.
me raised refund request from mail and they said make return product request. but we don't know how to return product they only created logins and ordered if we ask for return they never accept and days will going to close 30days please do help what should I do now.
below i am sharing all those information.

Name : Manasa
IR Number : IN176849
Sponsor ID: IN750595
Mail reference case number : CVN[protected]
Transaction detail : IMPS[protected]MOAFWJBXR4TRANSFER T
Mode of payment : Internet Banking by adding beneficiary .
Amount : 120000/-.
Date of transaction : 27/02/2022.

Purchase Details
Transaction date & time : 18/03/2022 (8:49pm)
Receipt number : RE15145711
Order Id : DN65619193
delivered Date: 25/03/2022.
Please do help we are faced many issues in family financially critical condition .

# I can produce all Proofs for with ness #