Qnet — regarding refund money

Address:

Bangalore, Karnataka

In558400 my name is pavankumar s. R and my ir id is in558400 i need to cancel my ir id and i need my money back already i got confirmation of refund from costomer support centre from qnet
But they are not confirm me when was i get my money back
I don't even get any product the product initial returned due to shipping address changed by my uplines they are cheating me my brother kishor b also cheated by he upline please help me to get my hardly earned money i kindly requested to you all please don't play innocent people life they are hardly earings money for their life childrence ect please refund my money as soon as possible i didnt product and it's returned directly to qnet and i lot's of time mailed for refund they also confirmed the product returned and refund process started but still not getting my money please solve it and refund my money