Qnet — Upline misguided about business, refund not received

Address: Vihaan Direct Selling (India) Private Limited Regus centre Ground Floor, E1 Block (Beech), Manyata Embassy Business Park, Outer Ring Road, Bangalore-5

My upline misguided and lied about the business, saying that its ecommerce business and not network marketing or MLM.
He took 2.35 lakh on the name of registration in business.
On 19 april 2024, upline created my fake email id and registered me in qnet and ordered Chairos Crusader SS and CHAIROS Onyx LS without my knowledge.

Unfortunately, Mr mahesh had not told me about the company name, network marketing, MLM model and product or services. I am disappointed by the misinformation given to me and misleading me.
I was billed rupees 2 lakh 35 thousand, even after insisting a lot to refund my money back he registred me into this and bought these watches. which was not clearly explained where it will be used. and then I got the bills on fake mail (which details i took from him) next day about purchase of 2 watches worth Rs. 118, 120.00 and 108, 560.00. I am unaware where is the rest of the money from 2.35 lakh gone. I have immediately cancelled the products and applied for termination of my membership.

As the referrer had not told me about the company name and refund policy, I came across the name of the company and process, so I applied myself for refund through a mail on 20 April 2024.
Despite many attempts to call and mails the support is not giving the refund back, as per the company refund policy is 30 days, it's been already 47 days on 6 June 2024 after I have applied for refund, but still there is no refund received.
I don't want to be a part of this organization; I want my refund back as soon as possible.
I want to know why my refund is getting delayed.

To resolve the problem, I would appreciate you to help here to get my refund of 2 lakh 35 thousand to my own bank account, as earliest as possible. Enclosed are copies of my records.

I look forward to a resolution to my problem.