Qrioh Retail — 2 failed transactions on qrioh website for oneplus 7t covers

Address:New Delhi

On july 10th, 2020, i made two transactions on qrioh website for purchasing oneplus 7t cover. First transaction was done through phonepay using my credit card, money was deducted but on website it showed err_empty_response, the page is not working. (Screenshot attached) after this the site showed that items are still in cart and it was showing no signs of transaction made. Amount was rs. 1118.40. I tried contacting qrioh customer care from mail and whatsapp no response whatsoever. I read the company rules and thought that the transaction has failed and money should be refunded. Hence i made another transaction with my ola money app with same credit card. The same thing happened. Now i am down by rs. 2236 and qrioh is showing zero response and i am really worried. Please find all transaction details attached via screenshot.
+5 photos
Was this information helpful?
No (0)
Yes (0)
Qrioh Retail customer support has been notified about the posted complaint.
Complaint comments 


Please check what Ola Money team has notified me : the transaction was successful. I want my money back.

Achinth R Gopinath (Partner Support)

Jul 13, 2020, 5:18 PM GMT+5:30

Hello Soummojit,

Greetings of the day!

Thank you for using OlaMoney for your recent merchant transaction and choosing us as your trusted payment partner.

Please be informed that we've contacted the payment aggregator [PayU] on your behalf and have an update for you.

We have verified that the transaction with the Unique Bill ID - [protected] for ₹1118.4/- done on 10th Jul 2020, at 03:08 pm towards "www.qrioh.com" was successful. As per the payment aggregator's records, the merchant has received the payment settlement with the transaction ID - [protected].

Request you to kindly check with the respective merchant with the above shared transaction ID for a confirmation.

To help us settle this disparity, we request you to reconfirm the transaction status with the merchant and acquire the snapshot of the same from them.

Please email us so that our customer support team can investigate the issue further, Your confirmation will help us determine why the merchant did not receive the payment and get back to you.

We want to extend our apologies for the inconvenience this has caused and urge you to lend us a helping hand so that we could fix this for you at the earliest.

OlaMoney appreciates your patience, understanding, and the opportunity to be of service to you.

For any questions or concerns, please write to us at [protected]@olamoney.com. We look forward to your response and are here to help.

We value your relationship with us and thank you for your continued patronage.

Team OlaMoney

Achinth R Gopinath (Partner Support)

Jul 12, 2020, 12:28 AM GMT+5:30

Hello Soumyajit,

Greetings for the day!

We certainly understand your concern regarding the merchant transaction and we regret the inconvenience caused.

We would like to inform you that, we have raised a complaint against your concern on high priority with our merchant to get the confirmation on order or applicable refund.

Please be assured, that the same will be resolved within 3 business days.

We value your business and please write to us for further queries.

Team OlaMoney

Abdul Latheef P F (Partner Support)

Jul 10, 2020, 4:20 PM GMT+5:30

Hello Soumyajit.

Greetings of the day!

Thank you for your recent merchant transaction on OlaMoney.

We’re sorry that you did not receive any update on the status of the transaction and regret the inconvenience caused. We understand your concern and assure you that this issue is being looked into by our team.

OlaMoney is working with the merchant on your behalf to resolve this at the earliest. You should either receive the order confirmation message from the merchant in case the transaction went through, or the applicable refund within 3 business days otherwise.

We appreciate your patience and understanding.

If you still experience problems in this regard, please write to us at [protected]@olamoney.com. We will dig deeper to find the best & timely solution for you.

We value your relationship with us and are committed to helping you resolve issues sooner.

Team OlaMoney


Jul 10, 2020, 3:13 PM GMT+5:30

the transaction failed but money got deducted

This email is a service from Partner Support. Delivered by Zendesk | Privacy Policy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Qrioh Retail
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Qrioh Retail Phone
    +91 11 4561 1134
    +91 92 7888 2010 (WhatsApp)
    Qrioh Retail Address
    BH Block, Shalimar Bagh, Delhi, Delhi, India - 110088
    View all Qrioh Retail contact information