[Resolved]  Qrioh Retail — Payment failed


Order no 195064
I ordered a mobile case for Xiaomi Mi mix on 14th May, 2021 also the payment was successful which was made through Payu soe the same received an email from payU that the transaction was successful. However the very next day received and email from payU that My transaction through payment gateway was not completed and instructed to make the payment again though the link provided on the email, but ₹ 399.20 was already deducted.so happened to contact Qrioh information to cancel the order and refund the same to which they replied they the order had been cancelled and refunded will be initiated in 3 -4 working days it's been a week now and still I haven't received the refund. There customer service also don't respond
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May 21, 2021
Complaint marked as Resolved 
Resolution not resolved
Qrioh Retail customer support has been notified about the posted complaint.
Verified Support
May 23, 2021
Qrioh Retail Customer Care's response

Due to curfew in Delhi our office was closed which resulted in delay in replying to emails as well as refunds. Nevertheless, your order has been refunded and cancelled. Hope the issue is now resolved.
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    +91 11 4561 1134
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