[Resolved]  Qrioh Retail — Payment failed

Hi,

Order no 195064
I ordered a mobile case for Xiaomi Mi mix on 14th May, 2021 also the payment was successful which was made through Payu soe the same received an email from payU that the transaction was successful. However the very next day received and email from payU that My transaction through payment gateway was not completed and instructed to make the payment again though the link provided on the email, but ₹ 399.20 was already deducted.so happened to contact Qrioh information to cancel the order and refund the same to which they replied they the order had been cancelled and refunded will be initiated in 3 -4 working days it's been a week now and still I haven't received the refund. There customer service also don't respond