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Qrioh Retail Complaints & Reviews

qrioh.com

1.5

Updated: May 31, 2022

Complaints 21

Resolved

6

Unresolved

15

So far, so good. Qrioh Retail is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Qrioh Retail will keep up the work and continue to help more customers with their concerns even better 🤝

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Qrioh Retail

Qrioh Retail reviews & complaints(21)

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I had purchase SE 2 case from their website. Upon arrival i found out the product to be quite a downgraded quality and it also had a scratch. So we had sent a complain about the same to the team and they have stopped replying on the same and ignoring. As per their policy its definitely applicable for return and refund. But once the product is purchased they really dont look into the customer service part. Honestly speaking the cover shown in the website and the one that i have received is way too different in terms of quality. So, i wouldnt recommend anybody to by from this website. The product nowhere looks premium as per the price charged for it and is as similar as the one you get it near station side hawkers. I would say even those would turn out to be a better deal at 150 rs around.

+1 photos

Jun 4, 2022

Complaint marked as Resolved

They have provided a credit amount

Qrioh Retail customer support has been notified about the posted complaint.

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The cutouts have plastic coming out and it isn't a silicon cover as described.

And the cover quality isn't up to the mark

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I ordered the Oneplus 9r holographic cover and on recieving the product i realised it wasn't holographic at all, just a simple coloured print. I simply wanted to return it and get a refund but i was denied that even though the company clearly states it has a 10-day return policy and it was clearly written that the cover is holographic. In contacting the whatsapp number and chatting with them, they offered me a gift card when in fact i need and i deserve a full refund. This is an outright lie being spread by the company and cannot be tolerated. No number of the company provided picks up the call, the customer service is bad as it can get.

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I ordered realme 8 pro back cover and it was prepaid but till now I didn't receive my parcel. From 3 weeks I'm waiting... I[censored] can't deliver then refund my money... It's the worst experience I've ever had.

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I placed an order for a Samsung Galaxy C9 phone on Qrioh on July 27, 2021. It has been over a month and I have received no response from the company about the status of my order. This is beyond unacceptable and one of the worst experiences I have had on any e-commerce platform.

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A

Aditi Nevrekar

Sep 3, 2021

*phone cover

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Address: Simran jot Kaur 31, Guru teg Bahadur nagar Street no-2 Near-Guru Angad Dev hospital chandigarh road 141015 ludhiana PB India

I m Simran jot kaur. I ordered 2 mobile phone's ultramarine glass back cover products from your website. My order ID is 205491. My delivered code is 1427.My both products was not good. My mi 10t phone's back cover is not a ultramarine glass case that is plastic product and my second iPhone's back cover, glass was broken, which was sent by your company. Please change my both products as soon as possible. I attached products images for your reference.

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Aug 29, 2021

Updated by Simran jot kaur Sabharwal m Simran jot kaur. I ordered 2 mobile phone's ultramarine glass back cover products from your website. My order ID is 205491. My delivered code is 1427.My both products was not good. My mi 10t phone's back cover is not a ultramarine glass case that is plastic product and my second iPhone's back cover, glass was broken, which was sent by your company. Please change my both products as soon as possible. I attached products images for your reference.

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Address: Siliguri, LAKE TOWN, PAEONIA APARTMENT, dt : jalpaiguri , post office : bhaktinagar , pin cose : 734007

Website: Qrioh

My name is debraj bhaumik. I have submit a order for Indian passport cover &return tag combo. But this order does not deliver at my address still now. Please early this order deliver at my address. I am obliged to you.

Please reply me this message.

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debrajbhaumiklkt

Aug 20, 2021

Sir my product does not deliver at my address still now. Please look into the matter and necessary action taken please. Please reply me this message.

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Address: House No: 23/894 ,mohammed pally , thangal nagar , ernakulam ,kerala,india , 682006

I orderd the case of one plus nord n10 and i got the case of another .

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Address: SHEMIN MANZIL, R. N. R. A- 14,, KARIYIL, KAZHAKUTTOM. P. O.

I ordered the back case in July 31, 2021. I delivered on August 5, 2021. My phone was slipped from my hand and the glass of the back case was broken. What can I do for this? Can make any service and make fair? Please reply

+1 photos

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Aug 06, 2021

Updated by Shamzi Maas I ordered the back case in July 31, 2021. I delivered on August 5, 2021. My phone was slipped from my hand and the glass of the back case was broken. What can I do for this? Can make any service and make fair? Please reply

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Address: Mussoorie post bana Mawana road meerut

Sir m to payment kr chuka lekin mujhe mail aaya ki ho ni payaa lekin m kr chuka hu kya h ye sb hn ? Mere pass screenshot h wait dikhata hu or iske bad mere order shipped kro jldi s jldii urgent h nahi to refund kro mera paisa.

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Address: Mussoorie post baba Mawana road meerut

Order no 198419
I ordered a mobile case for iPhone se 2020 on 19 june, 2021 also the payment was successful which was made through Payu soe the same received an email from payU that the transaction was successful. However the very next day received and email from payU that My transaction through payment gateway was not completed and instructed to make the payment again though the link provided on the email, but ₹ 559 was already deducted.so happened to contact Qrioh information to cancel the order and refund the same to which they replied they the order had been cancelled and refunded will be initiated in 3 -4 working days it's been a week now and still I haven't received the refund. There customer service also don't respond

+3 photos

Jun 20, 2021

Complaint marked as Resolved

Sir m to payment kr chuka lekin mujhe mail aaya ki ho ni payaa lekin m kr chuka hu kya h ye sb hn ? Mere pass screenshot h wait dikhata hu or iske bad mere order shipped kro jldi s jldii urgent h nahi to refund kro mera paisa.

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Order no 195064
I ordered a mobile case for Xiaomi Mi mix on 14th May, 2021 also the payment was successful which was made through Payu soe the same received an email from payU that the transaction was successful. However the very next day received and email from payU that My transaction through payment gateway was not completed and instructed to make the payment again though the link provided on the email, but ₹ 399.20 was already deducted.so happened to contact Qrioh information to cancel the order and refund the same to which they replied they the order had been cancelled and refunded will be initiated in 3 -4 working days it's been a week now and still I haven't received the refund. There customer service also don't respond

Aug 6, 2021

Complaint marked as Resolved

Qrioh Retail customer support has been notified about the posted complaint.

Verified Support

May 23, 2021

Qrioh Retail Customer Care's response Hi,

Due to curfew in Delhi, we had to close our office which resulted in delay in replies and refunds. Nevertheless, your order has been canceled and the amount has been refunded to your original mode of payment.

Thanks

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Hi,

Order no 195064
I ordered a mobile case for Xiaomi Mi mix on 14th May, 2021 also the payment was successful which was made through Payu soe the same received an email from payU that the transaction was successful. However the very next day received and email from payU that My transaction through payment gateway was not completed and instructed to make the payment again though the link provided on the email, but ₹ 399.20 was already deducted.so happened to contact Qrioh information to cancel the order and refund the same to which they replied they the order had been cancelled and refunded will be initiated in 3 -4 working days it's been a week now and still I haven't received the refund. There customer service also don't respond

+2 photos

May 21, 2021

Complaint marked as Resolved

Resolution not resolved

Qrioh Retail customer support has been notified about the posted complaint.

Verified Support

May 23, 2021

Qrioh Retail Customer Care's response Hi,

Due to curfew in Delhi our office was closed which resulted in delay in replying to emails as well as refunds. Nevertheless, your order has been refunded and cancelled. Hope the issue is now resolved.

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Address: New Delhi

Hi,
On july 10th, 2020, i made two transactions on qrioh website for purchasing oneplus 7t cover. First transaction was done through phonepay using my credit card, money was deducted but on website it showed err_empty_response, the page is not working. (Screenshot attached) after this the site showed that items are still in cart and it was showing no signs of transaction made. Amount was rs. 1118.40. I tried contacting qrioh customer care from mail and whatsapp no response whatsoever. I read the company rules and thought that the transaction has failed and money should be refunded. Hence i made another transaction with my ola money app with same credit card. The same thing happened. Now i am down by rs. 2236 and qrioh is showing zero response and i am really worried. Please find all transaction details attached via screenshot.

+5 photos

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S

Soumyajit Boler

Jul 13, 2020

Please check what Ola Money team has notified me : the transaction was successful. I want my money back.

Achinth R Gopinath (Partner Support)

Jul 13, 2020, 5:18 PM GMT+5:30

Hello Soummojit,

Greetings of the day!

Thank you for using OlaMoney for your recent merchant transaction and choosing us as your trusted payment partner.

Please be informed that we've contacted the payment aggregator [PayU] on your behalf and have an update for you.

We have verified that the transaction with the Unique Bill ID - [protected] for ₹1118.4/- done on 10th Jul 2020, at 03:08 pm towards "www.qrioh.com" was successful. As per the payment aggregator's records, the merchant has received the payment settlement with the transaction ID - [protected].

Request you to kindly check with the respective merchant with the above shared transaction ID for a confirmation.

To help us settle this disparity, we request you to reconfirm the transaction status with the merchant and acquire the snapshot of the same from them.

Please email us so that our customer support team can investigate the issue further, Your confirmation will help us determine why the merchant did not receive the payment and get back to you.

We want to extend our apologies for the inconvenience this has caused and urge you to lend us a helping hand so that we could fix this for you at the earliest.

OlaMoney appreciates your patience, understanding, and the opportunity to be of service to you.

For any questions or concerns, please write to us at [protected]@olamoney.com. We look forward to your response and are here to help.

We value your relationship with us and thank you for your continued patronage.

Regards,
Team OlaMoney

Achinth R Gopinath (Partner Support)

Jul 12, 2020, 12:28 AM GMT+5:30

Hello Soumyajit,

Greetings for the day!

We certainly understand your concern regarding the merchant transaction and we regret the inconvenience caused.

We would like to inform you that, we have raised a complaint against your concern on high priority with our merchant to get the confirmation on order or applicable refund.

Please be assured, that the same will be resolved within 3 business days.

We value your business and please write to us for further queries.

Regards,
Team OlaMoney

Abdul Latheef P F (Partner Support)

Jul 10, 2020, 4:20 PM GMT+5:30

Hello Soumyajit.

Greetings of the day!

Thank you for your recent merchant transaction on OlaMoney.

We’re sorry that you did not receive any update on the status of the transaction and regret the inconvenience caused. We understand your concern and assure you that this issue is being looked into by our team.

OlaMoney is working with the merchant on your behalf to resolve this at the earliest. You should either receive the order confirmation message from the merchant in case the transaction went through, or the applicable refund within 3 business days otherwise.

We appreciate your patience and understanding.

If you still experience problems in this regard, please write to us at [protected]@olamoney.com. We will dig deeper to find the best & timely solution for you.

We value your relationship with us and are committed to helping you resolve issues sooner.

Regards,
Team OlaMoney

soummojit

Jul 10, 2020, 3:13 PM GMT+5:30

the transaction failed but money got deducted

This email is a service from Partner Support. Delivered by Zendesk | Privacy Policy
[936VGM-XLXE]

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Address: Qrioh Retail Private Limited GD-23, Basement, Main Road, Pitampura Delhi - 110034 +91 8971307171

I hv pre paid for my order and still i didn't recieve my order and it's been more than a month. I want my refund or i am filing a case against this company.
Worst service and review for this company.

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I purchased samsung back cover for rs 499 but it is not worth the price.
Product quality is ok but they are overpriced (Rs. 200-250 more).
You will get same product at other places with lower price. Do not buy as it seems there are already complaints about product. Also check return policy for them it seems for cod they give store credit. Better buy from recognized web addresses than this new one. It is not about the new sellers...

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Hello there,

My earlier complaint is not yet resolved. This company is not refunding my money. They are saying that they will give me a gift card which is of no use to me. Please get my money refunded. I have already sent them the cover on my expense to the given address and now they are saying that they will not refund the amount to my bank account. This is really frustrating and now I will never trust such startups who are there only to squeeze money out of individuals.

Dipika

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Qrioh.com

Hello there,

This company is established to take money from the laymen. I ordered a cover which was defective both in terms of physical appearance and quality. When i asked them to take it back and refund my money, their customer executive told me to select any other cover from the website, but i really don't want to after seeing the quality of the one they have already sent. I want my money back in my bank account and not something virtual like their so-called 'store credit'. Please get this done. I have already sent my account details to this company's customer support.

Dipika

Jul 13, 2021

Complaint marked as Resolved

Qrioh Retail customer support has been notified about the posted complaint.

Feb 01, 2019

Updated by Dipika Rungta Hello there,

This is not yet resolved. This company is not refunding my money. They are saying that they will give me a gift card which is of no use to me. Please get my money refunded. I have already sent them the cover on my expense to the given address and now they are saying that they will not refund the amount to my bank account. This is really frustrating and now I will never trust such startups who are there only to squeeze money out of individuals.

Dipika

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Address: 560049

Website: qrioh.com

I ordered redmi note pro case from qrioh retail for which i had paid full amount.

But from past 20 days such product not delivered to me, when i asked to qrioh support team they are not responding to my email. Till now i have sent 7-8 emails but its look like all customer care/support team are sleeping. None of them come back with positive response.

Also asked them to refund the money if am not getting the product but they are nor responding on it nor refunding money. This company are cheating looting to customers.

Can someone look into this issue urgently.

Regards,
Sachin
[protected]

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anjisht joel

from Delhi, Delhi

Jul 30, 2019

I have not been delivered the right product. And when I'm returning the product the order number is not tracking.
Order number: QR95953

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Address: Mumbai City, Maharashtra, 400088

Website: mobile case

I ordered iphone 6s case worth rs 599... Quality of the product is very cheap it doesnt even woth for rs 100... I m not happy with the product.. I need to return this and need my money back... Online product and actual product is not matching... Its for the first time i am ordering from ur site and frankly speaking not happy at all... Please let me know how i can return this product.. My mail id is asha. [protected]@gmail.com

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Manali Mehta Banka

from Haldia, West Bengal

Sep 28, 2017

Hi I Manali Banka can't track my order .i dint recieved any email . My order no.is 1051788.i purchased iPhone 7 mobile cover on 20th September.kindly let me know my order id.

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