Quadrant Televentures / ConnectZone.in / Connect Broadband

[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — bill charged without providing services

Gopesh Singla

from Chandigarh, Chandigarh

Address:	Bathinda, Punjab, 151103
Website:	www.connectzone.in

I have a connect broadbend connection at home... This month our net was not working for approximately 15 days... When we compalint the local vender about it... He just did not do anything but gave lame excuses everytime... After 1 week when we got frustated enough... I finnally called in their head office to either resolve our complaint or disconnect our connection... It was then only that my complaint with local vendor never got lodged only... Now at the end of the month... After= providing such worse services they have shown up on our door with full month bill in their hand... When i asked them to less 15 days charges for which they did not provide us any services... They refused... Kindly adddress my grievance as soon as possible as they cheating customers with such indifferent attitude.

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Nov 12, 2017

Complaint marked as Resolved

Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response NO contact details mentioned

Verified Support

Oct 09, 2017

Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Connect Customer,

This is in reference to your email.

You are requested to provide your Connect Phone Number with STD code or User name which is mentioned on the modem also so that we can assist you further as per your query or complaint.we are unable to contact you as no alternate number given by you in highlighted complaint.

For immediate help, you can call anytime at our help line number 199 from a connect phone or[protected] from a non-connect phone. All your queries would be answered to your satisfaction.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team

From Connect Numbers Dial:
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199