[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — change of plan and migration of plan from ftth to fttb | |||||
I have requested your customer care for change of my connection from ftth to fttb on june 26th 2017, but till now (Almost around 1.5 months) nothing happened. I lodged complaint with complaint id 15346122 to customer care but they resolved complaint without intimating me. I have to call customer care for knowing what happened, then they said i have to deposit my id proof to customer care points. I have visited your sector 35 branch on july 21st, 2017 around 4 pm with my adhaar card copy with original but they (Jyoti with phone # [protected]) refused to take the copy saying there is no requirement of it as it only required in case of address change. I also requested her for change of my plan to rs 999 (75gb monthly data) from rs. 949. Then i again visited the sector 35 branch on july 27th 2017. Jyoti promised me everything will be done in day or two but till now nothing happened. Two times visit to branch, numerous calls to customer care requesting migration and change of plan but all in vain. I am calling jyoti since saturday and this morning but she’s not picking up. Why she has been given phone if she won’t respond to customers. I don’t know what kind of service i am getting from connect broadband which show #1 broad band service in punjab. If this #1 broadband service i don’t know what will i get in #2. Was this information helpful? | |||||
Sep 8, 2017 Complaint marked as Resolved Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint. Verified Support Aug 08, 2017 Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Connect Customer, This is in reference to your request regarding product & Plan migration, We would like to inform you that your connect has been converted to FTTV from FTTH ( FTTV No. is [protected]) also plan change request has been processed plan has been migrated from 949 to Fiber N 999 plan. For immediate help, you can call anytime at our help line number 199 from a connect phone or[protected] from a non-connect phone. All your queries would be answered to your satisfaction. Regards Connect Team | |||||
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+91 17 2509 0000 [Head Office]
B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
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