[Resolved]  Quadrant Televentures / Connectzone.in / Connect Broadband — Irrelevant bill payment

Address:Mohali, Punjab, 240301
Website:connectzone.in

Dear concern,

"this is to inform you that i want to drop my connection of landline alongwith wifi of number. Way back from the last 2-3 months the landline was not working properly. When i use to lodge complaint on your care number either due to some technical issue it was not able to take my acompalint or by chance it get lodged. Then the issue gets resolved.

But now its been more than a month that i am trying to make complaint of the same issue of no dial tone in my landline & some issue with router & since i am not able to lodge my complaint of the same reason so i want to drop my connection. Neither i use any data nor calling has been made via this number in the last 2 months.

I have tried your online app. As well, there also it shows some problem. I used your fb message medium but again i donot got any response.

& now i am getting message for my bill.

So i believe to get rid off of this issue by just droping my connection. Please note i will not make any bill payment for the last month because neither my complaint got registered nor it got resolved & neither i made any usage because of issue with router & landline.

Kindly refer this & let me know when will the connection be dropping off.

I have all the proof of fb message to company & the compalints made via app & mail to support my complaint.

Still this company is sending such messages -

"mr/ms vasundra rana connect has sent your case to privy chambers law firm for strict legal action against you due to non pymt for using no 2372128 additional penalty of rs 2500 will be imposed if not paid pay rs 797 contact [protected] & sattle"

I am asking for what purpose should i make the payment.

Thnkyou
Was this information helpful?
No (0)
Yes (0)
Jul 21, 2017
Complaint marked as Resolved 
Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2017
Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response
Dear Customer,

This is in response to your complaint in which it is mentioned that, you are reciving legal calls regrding payment, as you have written us on customer care mail & we have replied you that you disconnection request was received in may 21st & same day it was processed also guided you to pay your total outstanding, still your payment is showing pending against total outstanding amount so that's why as per process you are getting calls to pay your pending amount against your connect number [protected], billing for same was stopped and was informed you that full & final bill please confirm us after complete disconnection process of 60 days to help you further.

Yours sincerely,
Customer care Team

From Connect Numbers Dial:
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Quadrant Televentures / ConnectZone.in / Connect Broadband
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    224
    Pending
    0
    Resolved
    140
    Quadrant Televentures / ConnectZone.in / Connect Broadband Phone
    +91 17 2509 0000 [Head Office]
    Quadrant Televentures / ConnectZone.in / Connect Broadband Address
    B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
    View all Quadrant Televentures / ConnectZone.in / Connect Broadband contact information