| Address: Jaipur | | Website: quartzcomponents.com |
Order# 7547
The received batteries in 6 quantity did not work for battery backup. On discussion, they said to confirm it with battery tester. I found that the voltage of the arrived new batteries was even lower than that of old batteries. I shared the all info with them. The whatsapp chat is attached herewith.
On a followup query, I got a call from their company and he(they) came up with a very strange lie. He said that sometime back during discussion with their agent, I also complained about the colour of a Rs 15 item, and they replied that it had the right colour. Thus satisfying me for a problem, and now they cannot address any issue for this order. I was astonished with the creativity to lie and deny responsibility, that too without any proof/record of a communication in this regard.
Who is a fool to discuss a Rs 15 item when there is a problematic Rs 500 items under concern. Such discussion never happened. And my only concern for batteries is shameless denied, even after offering to bear return shipping fees and other processing charges.
For me, it is the cheapest way so for to deny responsibility for problematic delivery, using such a lowly lie. Such experiences push us away from our own startups and business towards mediating services as Amazon, giving profits to these foreign establishments, just for the sake of the customer trust and post delivery experience shown by them. I pray for the way our startups are putting short term gain over long term business.
I am sharing this experience here to tell about a new opportunity for donation. People may factor my experience of a denied replacement/return (with me offering to bear some charges) as they place an order.
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