Quick Ride — Refund not received on cancellation of ride

Address:	Hyderabad
Website:	quickride.in

I have booked a ride on Quick Ride application on my mobile.
I have found a ride provider nearby my location and booked a ride.
Quick Ride application requested to pay an amount before getting connected to ride provider.
After getting connected with ride provider It is understood that ride is not available for booked day and I have cancelled the ride.
Quick Ride mentioned in their application that cancelled ride payment will be refunded.
But till now, even after more than one month days I have not received my refund.