Quick Ride — account suspension

Address:

96, 3rd Cross, R J Garden, Chinnappanahalli, Outer Ring Rd, Marathahalli, Bengaluru, Karnataka 560037, Bangalore, Karnataka

My account was suspended abruptly by quickride on the ground of receiving negative feedback. However, when i am asking for clarification, they aren't submitting anything to me. This is already hampering me in a great deal, because i depend on this service.

Even after multiple email exchanges, they continue to be arrogant and are not sighting reasons behind this suspension.

They say that it will stay and can't be revoked.

I have all the account of an issue that happened between myself and a person who was offering the ride on 17th april, 2019. Because as per them, this largely is the step behind this move.

Attaching those emails:

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From: munish chander
Date: thursday, 18 april 2019 at 2:27 pm
To: "[protected]@quickride.in"
Subject: re: major issue submission

Hello team

I haven’t received any response to this raw deal i went through with.

I would maintain my stand, no matter what:

“the other person didn’t have any right to disrespect me, malign me, racially abuse me and cause any mental/physical agony and harm. And my only fault remains that i was talking over the phone, yet maintaining the sanity inside the car. I was never asked/requested to put the phone down either, just met that fate as a shocker”.

Thanks
Munish

From: "munish chander (Mpandav)"
Date: wednesday, 17 april 2019 at 8:49 pm
To: "[protected]@quickride.in"
Subject: major issue submission

Hello quickride

This is an issue that happened with me today, 17th april 2019 for my return journey and ride with santosh rao, 4:28pm.

To begin with, the guy was as arrogant as anyone you like, because he didn’t even apologize for being later (He reached at 4:50 pm). Secondly, he had kept his bag at the back seat and he bluntly told me to take my resting left arm off it, as it carried something which was important. I only acknowledged however, in reality, i should have asked him to keep his bag at the trunk, if it was containing anything that could get damage with an arm.

Anyway, i received a call from my sister (I can even show the call log, if anyone wants) and keeping everyone’s sanity in mind, i only was talking over the phone gently and in a low tone.

Santosh got offended and he abruptly halts his car near bomanhalli and instructs me to get down from the car. I had no knowledge of what transpired or what wrong i had committed. However, he got down from his car and shouts on me to abandon the vehicle immediately.

When i intervened and tried to make any sense of it, he tells me that it wasn’t a cab, and i shouldn’t be talking. Now, here are my concerns and major problems:

- if he had any problem with me talking, he should have requested me to put the phone down, which he never did
- does that give the person the right to shout, humiliate, demean, disrespect and beyond all, racially abuse?
- i have been a quickride rider for more than 3 months now, and i can write with some degree of authority that people do take calls in the car and i haven’t witnessed any issue with people on that front
- he tried to runover his car on me and cause harm. I could have been servery injured because of his irresponsible actions
- last but not the least, even if quickride holds me responsible of not obeying the terms and conditions (Of taking permission before taking a call), which honestly i wasn’t aware of, does that give the other person the right to cause harm, mentally and physically?

I am not in a position to take that lightly and would approach the police for significant action against the individual, santosh rao.

I also would like quickride to take-up this matter and take corrective action, i. E. Blocking this user permanently on the basis and grounds of being racial, abusive, humiliating, offensive, insensitive, irresponsible and being derogatory in nature.

Awaiting reply!

Thanks
Munish

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I am mentally disturbed and feel disrespected by this callus move. So, kindly look into this matter and assist please.