Quicker — non receipt of item and non resolution of my complaints

Address:

Bangalore, Karnataka, 560093

I have purchased 1 dressing table against which i paid rs. 1000 advance.
It was told to me that the delivery will happen with in 2-4 days. Today is 14th day but the items has not been delivered yet.

Further it was shown to us that a discount of 299 will be provided to me but after making the payment only 1000 was deducted from the gross amount and balance was advised to pay at the time of receipt of item.

Neither i received the item nor the refund of rs.1000 paid by me as per the advise of quickr. Further, they promised me to resolve my problem but inspite of the fact that 10 days has elapsed it is still unresolved.

How long such type of crime be continued by such types of companies. How long they will harass the customers. House environment became bad due to such incidence as i am not able to decide to purchase another dressing table for my family as i am not aware that the booked one will be delivered to me or not.

I want to file an harassment case against quikr for such negligence and non resolution of concern.