Qureka Pro App — withdraw amount not received

My ragister number - [protected]
On 26 Dec I have withdraw on qureka pro app rs.2000 via upi. But in my bank account money not received . I have many time contact qureka coustmer care. Said this is not our problem .

Hear the app company details and address

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Email ID - [protected]@gmail.com

Operating Address -
CoolBoots Media Pvt Ltd
402, ABC 4th Floor, Centrum Plaza
Sector 53, Golf Course Road, Gurgaon - 122002