Racold Complaints & Reviews

Dear Sir,
My geyser installed in the year 2018 is now producing electric shock when touched water. Please urgently required to be rectified.

I have raised almost 6 service request to get help from Racold to fix my geaser which is in warranty period but no one has ever responded well and the service gets closed after few days and when we try to contact some vendors subjected to the customer care providers they never pick up the calls or callback to provide any help

Hi -

I purchased Racold Water heater over 2 month ago and it took a month to have one of their engineers visit and help with installation. The next thing, new product was defaulty and I have since then been waiting to receive support from Racold.

Its literally harassing how despite raising several requests, there is no support whatsoever. Kindly advise if you are unable to support, else I shall proceed with raising consumer complaint.

it was purchased through Amazon!

Thanks and Regards,
Taaza Group of Companies
[protected]

I had sent an official complaint on 9th January through your portal with high hopes. The wifi function on my geyser has not been working for the past one year. Racold people to fix it but they are completely ignorant about wifi.
I receieved an email from Racold to know my telephone number. I had requested them to do all correspondence on email for records.
There has been no communication from them since I sent the reply.
Please help.

I bought two wifi 25ltr geysers from Racold. One of them was working fine but then stopped connecting to wifi. I did several complaints on phone and they promised to resolve. It has been more than six months now and the problem has not been solved.

I would like to inform you that there has been absolutely no support provided from Racold service centre RR nagar area. The geyser is purchased on 8th of August 2023 and it has already got spoilt within 2 months o[censored]sage confirmed by two visiting technicians. Multiple complaints have been raised and it was told to us by two technicians that the geyser needs to be replaced . Replacement request is also raised and all the requests have been cancelled with no reason stated to the us. It has been over a month now and NO action is being taken from Racold service team. We would like to get a Refund of this geyser.
None of the technicians are patient in dealing with customers and have been talking very rudely with the customers. It has been a horrible experience dealing with RR nagar service centre. I have logged a complaint to Racold customer care also sending them photos of bill and warranty.

I would like to inform you that there has been absolutely no support provided from Racold service centre RR nagar area. The geyser is purchased on 8th of August 2023 and it has already got spoilt confirmed by two visiting technicians. Multiple complaints have been raised and it was told to us by two technicians that the geyser needs to be replaced . Replacement request is also raised and all the requests have been cancelled with no reason stated to the us. It has been over a month now and NO action is being taken from Racold service team. We would like to get a Refund of this geyser immediately.
None of the technicians are patient in dealing with customers and have been talking very rudely. Horrible service experience.

The was leaking and called the customer service people then few days later a man comes and checks the geyser and said it will be replaced but you have to wait 28 days and now it's been 3 months and over the representatives don't answer properly and keep referring to other people and those people keeps telling you 1 week later it will come, this is highly irresponsible and extremely unethical to loyal customer, very bad customer service experience please do the needful.

I hope this message finds you well. I am writing to bring to your attention an ongoing issue with my Racold instant geyser, which is currently under warranty.

I initially reported the problem on November 4th, and since then, a technician has visited on November 4th and 5th. Unfortunately, the issue persists despite these visits. During the second visit on November 5th, the technician mentioned the need to replace the heating element and assured me that it would be done by the following day.

However, despite daily follow-ups with the service center since Monday, there has been no resolution. Each time I inquire, I am told that the replacement will be completed by the evening, yet the issue remains pending.

Given the prolonged inconvenience and the delay in resolving the problem, I kindly request that if a solution cannot be provided promptly, a refund for the product be initiated. As the geyser is still under warranty, I believe this would be a fair and reasonable course of action.

I appreciate your prompt attention to this matter and look forward to a swift resolution.

I had purchased a geyser from Amazon on the 16th of July vide order number 406-[protected] from KK distributors, Guntur Andhra Pradesh.
For installation Complaint id [protected] was generated and the technician from your Gurugram service center named Salman came to install it,
During the installation he has damaged the false sealing and the glass installed in the bathroom repair and replacement of both is costing me approximately 15000 each which is a total of 30000. Images are below for your reference,
I called the customer care number to send someone to inspection of the damage done and a complaint id of [protected] has been generated, i did receive a call from someone who mentioned he will discuss with the management and advise,
i was also asked to contact the Gurugram service center at the number [protected]- where i was further directed to ca;; number [protected] which was switched off-
i am left with no option but to write to you to help resolve my problem, firstly if the technician was not capable of installing without damaging my bathroom, he should not have touched it and reassigned the task to someone else,

Had bought Racold Heat Pump from Pallav Vaishnav of Alchemy Address :- Shop No. -E/291, Sobo Center, Gala Gymkhana Road, South Bopal, Ahmedabad - 380058 (Sobo Center Mall)

It stopped working in 3 months. Kept calling the person but no response.

HE is a highly unreliable guy.

Racold should reconsider his agency and take it away from him

Bought 200Ltr solar water heater in Nov'2020 and observing leakage issue with in less than 2.5 years. Installation is carried out by Racold personal. The service technician visited for complaint and mentioning the installation is not per norms. System is under 5 year warranty and tank replacement is denied by the Sri Mythili Enterprises. Please look into this matter on high priority.

Hi we purchased Racold Geyser 35 ltrs on 1/2/23 Invoive no 4291 from New Sagar Electricals BVK Iyengar Road Bnagalore 560053.
we got the installation done by Racold Service team via servcie no [protected].
However the Geyser stopped working from last week & raised Complaint on the Racold Toll free - service no [protected] on 5/5/23. we have been reaching out to the customer service team as no one has visited yet to attend the complaint with no Vain.
Racold has a brand we are using for last 3 decades & this is the first time with such bad Cutomer service. woukld appreciate of the service complaint is attended immediately.

We Purchased 5 units of Classico racold water heater (25 lit) in 2018. It started leaking in March 2023. The company technician visited and confirmed that the leak is due to an issue in the steel tank inside which had caused rusting in the outer areas as well, further he charged us 500rs per geyser for inspection and did not provide any kind of invoice. They informed that this condition, Racold will replace the units FOC if the warranty and invoice are available, Unfortunately, the bill was lost but we had the warranty cards for all geysers including the seal of the retailer who sold the geysers. The company technicians are not willing to honor the warranty as we could not provide the bill. However, the heater is having labels that show clearly the model is from 2018 and matches with the warranty card details, and with the company warranty guidelines, the heater tank is still under warranty and was also assured to be replaced by the technician who visited.

we want Racold to consider our complaint and replace the 4 unit that is leaking, the above incident has lost our confidence on the Brand Racold, this is a quality issue of the Racold water heater on 4 units out of the 5 Purchased units. we have your warranty card, just losing the bill Racold will not honor the warranty is absurd.

We bought racold water heater (15 lit) around July 2019. It started leaking in March'23. The technician visited and confirmed that the leak is due to an issue in the steel tank inside. Unfortunately, the person who bought and got fixed in our apartment did not hand over the bill and warranty card to us. The company technicians are not willing to honor the warranty as we could not provide the bill/warranty card. However, the heater is having labels that show clearly the model is from 2019, and with the company warranty guidelines, the heater tank is still under warranty.
We understood that this organization helps people with such issues where companies do not honor the warranty obligations.

Racold water gyser water leakage many times complaint noted.. but no response narayanapuram saidurganagar rajahamundry andhrapradesh india my first complaint 4 months before one person came and declared water tank problem and taken service charge 300 and taken all photos and bills copies and promissed to replace but no further information please do favour

Geyser trip after every heating cycle

I have purchased a racold geyser on 13 Jan 2023. But till date not installed it. Very very poor service. Ana also I wish to return the geyser tomorrow without fail.

I purchased Racold Alpha Plus Solar and leakage from the tank started within 6 months (Complaint no.[protected] the tank was replaced after several weeks' delay and the new tank also showed the same issue as a further complaint (Complaint no. [protected]) was raised.

Note that I was already fed up by this time and had a bad experience with Raccold, the leakage started again a few months back and unable to raise a complaint, from the website i have raised a new complaint now for the 3rd TIME (Complaint no. [protected]) I am utterly disappointed with the whole Racold service, there is a consistent water leakage in my terrace for over a year (in my new home)

Please let know how to file for complaint with consumer court

Srikanth
[protected]

I purchased Racold Alpha Plus Solar and leakage from the tank started within 6 months (Complaint no.[protected] the tank was replaced after several weeks' delay and the new tank also showed the same issue as a further complaint (Complaint no. [protected]) was raised.

Note that I was already fed up by this time and had a bad experience with Raccold, the leakage started again a few months back and unable to raise a complaint, from the website i have raised a new complaint now for the 3rd TIME (Complaint no. [protected]) I am utterly disappointed with the whole Racold service, there is a consistent water leakage in my terrace for over a year (in my new home)

Please help on how to sue Racold for this or point me to right lawyer.

Srikanth
[protected]