Racold Complaints & Reviews

My instant geyser is not working. Heating indicator is not getting on. Brown indicator is on

Recold geejar Pani bilkul bhi garam nhi ho raha hai

Three Geyser of Racold Co. was purchased online from Amazon and delivery of the same was done on 21/12/2022.
Geyser installation REQUEST / COMPLAIN WAS RAISED ON 2/12/2022 vide complain No.[protected] at Racold online service request, but request was not attended by M/s. Deep RFREIGERATION Patahankot an authorized service agent of RACOLD in Pathankot Area.

On 23/12/2022, a fresh service request was again raised for the same job vide complain No. [protected] but till 24/12/2022 gyser installation has not been completed by the seller company M/s.Racold.

Pls. take up the matter with co. for resolving the problem as too much cold is here and purpose of purchasing gyser not accomplished.

We bought alpha plus 150 l solar water heater on 2-nov-2019 from your racold company .
But for the last two months drum is being leaked.
I have been repeatedly complaint many times to tiruppur dealer named c and a solar power system
but they did not respond till now
hence i kindly request u to take action soon
and repair the same

Complaint booked in number [protected] and [protected]
Person came and told that there is no problem
But water is not getting heated informed him immediately about this
Now that when I call the above two numbers they are so arrogant that they thrash the customer in their speech itself

Logged Racold customer care complaint (no. [protected]) on 07th Nov 2022 regarding geyser service requirement as water was not heating.
Received a call from Santhosh (mob : [protected]) from "SS geyser repair & service centre" as authorized service provider of Racold.
He came and checked the geyser and informed that heating element and thermostat got damaged, need to replace both. Cost is 4500/- and 1 yr warranty. Agreed and he completed service. Immediately on 3rd day of his service, again geyser is not working. Called several times from various mobile, he didn't pick up calls. On 5th day again tried to reach him from other mobile number and he picked up. After hot argument he agreed to visit and rectify the problem. On 6th day he came and informed that the motherboard got damaged, it requires ~4000/- to repair. We said no need to do because already spent 4500/- and why to spent again another 4000/- instead we can buy new geyser. We asked him to keep the geyser as such and leave. He dismantle everything, taken out new heating element and thermostat which he already repaired and left. Now the only empty tank is left and no heating element and thermostat. He stolen key parts of geyser.
When we called Sathosh, he was denying and now geyser is the only empty tank.
How can Racold has this type of authorized service agency who does theft an harass customer instead of proving solution.
Demand is Racold should rectify my geyser immediately at free of cost.

Please find below confirmation message for complaint registered with Racold on 9th of October with no response till date

Thank you, Your Racold Complaint No. [protected]. For any assistance call at [protected]. HAPPY Code: 18698.Ariston Thermo India Pvt Ltd.

Whenever the geyser is switched on, it smells like rotten egg / foul smell. This problem is since 3-4 months.

I reside in Mahatma Nagar, Nashik.

Please suggest an early resolution.

S.R.POL
Nasik
Mob. No.[protected].
email: [protected]@rediffmail.com

Whenever, the geyser is put on it smells like rotten egg / foul smell. This problem is since 3 months.

What should I do?

I reside in Mahatma Nagar, Nashik.

Please suggest an early resolution.

S.R.POL
Nasik
Mob. No.[protected].
email: [protected]@rediffmail.com

I purchased the Racold geyser on 22nd September 2022. The elcb was tripping on switching on the geyser. I complained to the company. Who sent their technician after repeated follow up.
The technician just saw the geyser and said that the heating coil and thermostat are burnt. I fail to understand how he knows what has happened inside, without even checking the geyser.

Racold water heater body got deformed. I raised a complaint in the racold website, but the person assigned called and said there is no spare body part available as only body has to be changed. and conveniently said to call after 4 months. exactly when the warranty expires.. . even after expiry theres no update on the complaint. I am not able to use the water heater as its outer body has deformed and sometimes makes a crackling sound when switched ON.

I have bought a racold electric geyser as it is top company. but, I have understand the actual situation next day. I have registered the request for installation. till 48 hrs no one from racold was in touch with me for installation. I have been trying to contact so many times to call center.
But, worst call center, they have told me to contact with his service team and request them to install the geyser.

Now I have going to return back.
I think, no one want to take headache by paying money.
moreless, I don't want to take this careless service...
Very Very third class service

Racold service person confirmed thermo stat needs to be changed. It’s been a week and still not able to get the part from the company. If a company cannot supply parts they should not sell the product.

Purchased Racold Electric water storage geysers from Jay Ambe sanitary, Goregaon west, Mumbai in April 22 but geyser started giving problem and water leakage started in first month.

We raised complaints to service provider Pronto services who are not able to resolve issue though visited twice and taken geyser for repairing but now not responding and Racold is cooly sending request to them without any resolution.

It is evident that product supplied is defective as within2 months of purchase started giving problem.

We requested company to provide replacement but not received any response
Various complaints which are raised but unresolved with Recold
[protected] dated 7th june
[protected] dated 7th June
[protected] dated 9th june
[protected] dated 9th june

Rgds
jayant

We purchased 4 No’s Racold geyser
2 No’s at home
2 No’s our guest house

We found dust from the geyser because of new construction. We need service the machine

Kindly send a Teachnicine to service the machine.

New Racold Geyser is not working. Power is not getting on in Geyser.

Mobile number:[protected]

Frequently Geyser is getting Tripped Off. Complaining since May 7th.. No response yet..

System is not working, the dome is rusted. Heater is to be provided. The system is to be serviced.

Complaint registered on 12.04.2022. no service agent came till now

Water leakage from back side of geyser tank