Racold Complaints & Reviews

I had recently purchased Racold 3ltr Pronto neo geyser before 20 days. I have issue with that geyser since the day one.
Problem:-
Less Hot water (its 3 ltr with 4.5kv) and I have only 3 person in family, which seems enough for the usage
My main MCB is getting tripped frequently, when it is in use
there is no Red indicator most of the time and it give cold water.

I explained this all scenario to the technician but he checked for a minute and ran away stating that there is no issue in geyser and I need to check with my Electric Lines. I have recently change all my electric wiring and used all industrial standard product, which he is challenging without any proper knowledge.

I asked him to replace my geyser as its was recently purchased and occurring multiple issue, where as he used tester and confirmed that there is no issue. He have not even performed any troubleshooting part and straightly denied to check further.

I tried to reach his manager but it was sees that even he dont want to co-operate and questioning me like I have made mistake by purchasing this product.

Going further, I will strongly recommend to avoid Racold product and Also will ensure that I will highlight this case on social site and other media channels, so there is awareness among people for this product and they stop investing their hard earned money in this product.

I am now feeling that I made a wrong decision in my life by purchasing Racold geyser.

Racold unethical & Rude Manager Name:- Ganesh and his mobile number is [protected]
Complaint - [protected]
Complaint - [protected]
Both the complaints were unsolved but they closed the complaint request.

Pressure regulator Valve is not working properly hot water is not coming and full amount of heat is not pressure

I have purchased 2 solar gyser from Racold Arihant enterprise hudupsar pune. Since October 21 its having leakage. Company person thakrey Mangesh not helping. They are not providing replacement as its still under warrenty. Moreover they are harrashibg me to get the frame and all from fabricator whereas there own stand is not good quality. Please help want to file case in consumer court

Hi

Reg complaint number [protected] and [protected] and [protected]

I have been raising request for Solar Water heater since February 5 2022 and till now no one has come to resolve .

We are working and not available on weekdays from 9:30 to 5:30 to someone who called but there is no response from them.

Can this be escalated and followed up so the executive comes and resolves the dolar water heater issue.

Thanks & Regards,
Sujana Reddy Kumbham

Using Racold electric water heater, ESWH- 15v/2021, 15 lit capacity, label period 1/1/19 to 30/6/21, having problem with water output

I bought my Racold Geyser some years back & am very satisfied with its performance.. Three weeks ago water started dripping from the safety valve even before the water was hot. The company technician changed the valve but within two weeks the water started dripping from the safety valve again. Then the technician told me this may be due to the pressure pump & to install a drainage pipe for the leak. Is this true because this is the first time I am hearing of such a thing?

Its coil got damaged itself but the company person is claiming that customer had used it without water which is wrong. The gyser was in working condition. Now the service person is asking for Replacement of coil charges along with Installation.
Please help its been only 2-3 months that we have bought 3 new gysers from Racold.

My racold gas geyser was not working properly, please provide service to repair it.

Coil replacement warranty claim delay on service request, without any proper reasons they cancelled my request

We are facing recurring problems and safety issues on Racold Altro 2 25 Litres Storage Water Heater which was installed in our apartment about 2 years back. by Sobha Builders.

The delivery pipes have burst twice which could have led to fatal accident The Thermostat was replaced thrice with genuine Racold make but the problem is persisting and our family is avoiding using the bathroom fitted with Racold Make 25 ltr Geyser.

We request an expert to check and trouble shoot this recurring problem on Top Priority.

Leakage

I had brought Racold 50 Litre geyser in the month of April 2021 and was made functional in November 2021. Initially the geysar indicated the temperature needle to 75% only and later on stopped it's function completely. In nutshell the said product worth 14000/= is totally defunct.

Complsint no
[protected]
We had complaint about Recold Geyster about crack leakage joint in body of Geyster and got complsint number and after that chat on concern person on WhatsApp, abs committed to install new one in one week, lot of follow up, but still no action, every day making wrong commitment as we have complete record of chat, message .
If in this peak winter if Geyster not get. Then what is mean of bought Recold Geyster with full guarantee
Mr Ramakant from Recold is concern service head in faridabad +[protected], making fool to us

I had requested for an inspection and repair of my racold instant geyser (Pronto Neo) under warranty period.

A technician from your SVS service center, Bangalore came on 6th Dec 2021 and inspected and confirmed that both the geyser coil has been gone and needs replacement under warranty. He said the spare part is not in stock and will get replaced in another 2-3 working days.

Ever since, I have been trying to reach the SVS service center no - [protected] but no response for the call or the item to be replaced.

In fact they say stock is not there and if I pay for the spare part, then they can get it from somewhere. How is it possible that Racold does not have stock of spares to be replaced under warranty but if the customer pays for the spare parts they will be able to get stock and procure for replacement.

This is a violation of warranty norms printed in the product brochure and booklet and I would take this up to social media and consumer court if not resolved quickly.

I have been trying your customer care phone number but there is also no response or waiting period is long on the call.

I am attaching the purchase bill for your reference and the product model "Pronto New" has 2 years warranty.

I bought 2 Racold geysers in Quarter 2 2021 and one of the geyser started leaking from saftey lock. I registered a complaint in May 2021 ( Complaint ID[protected]. A technician( Name Prakash, numver +[protected] visited and informed that the repair cant be done instaed the product needs to be replaced. He took some video evidences and left. To my surprise, I received a message stating the service request is closed for 'other' reasons. I have registered another complaint[protected] and this time someone calls to check abot the issue and again I received same message that the service request is closed. Frustrated with the experience, I wrote an email to Racold care for which no resolution is received too. I again registered a complaint[protected] but I have no hopes of getting a resolution. I feel they just dont want to address the issue as it might be big problem and ignore customer complaints

Hoping that you can hekp me this

While switch on the heater after few mins the led blue light is not glowing. Red light only glowing

I had registerd complaint of electric geyser installed in my home and found one component of geyser I.e philament is to be replaced when I contacted to service centre regarding this he started misbehaving and said when it’ll be available I’ll send i asked about date he said first send me ur bill copy I’ll send u the philament after that

It has been a week when I registered my complain at Racold customer care service for the misfunctioning of my geyser. They are always fooling that they will send the mechanic today, tomorrow but actually he has not visited even once so please solve my problem and stop ignoring the customers

The geyser is not working and hot water is not passing and reaching to us

Machine is not working properly
Please check