[Resolved] Racold — Brand new racold eterno 2 not working

Aouthu

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560060

I have purchased new racold eterno 2 gyser yesterday and was fitted today. When switched on lights were not glowing and no heat water coming out. Given complaint and they say 300 ruppes per visiting. Here is my cmplaint details. Surprised to know new one is not working.

Thank you for contacting racold customer care. Your complaint[protected] is registered with us. For any further assistance please call us at [protected]

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Aug 3, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2017

Racold Customer Care's response Dear Customer,

Sorry for the inconvenience you have faced. We have noted down your details and have escalated your issue to our concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.

Warm Regards,
Team Racold

Verified Support

Jul 03, 2017

Racold Customer Care's response Dear Customer,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Warm Regards,
Team Racold

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Comments

tharavadu

from Palackattumala, Kerala

We are having 2 lpg racold water heaters . But it is not working for more than 1 month. We were contacting the service man from that time.
He came to the site only 2 days back and said no parts are available of this.
I want to get a clarification on this from company as early as possible