Racold — Complaining about electric water geyser purchased in april 22 not functioning

Address: Ariston Thermo India Private Limited, 1st Floor, Office No. 103, Mayfair Tower, Wakdewadi, Shivajinagar Pune 411005 Maharashtra, India

Website: Racold.com

Purchased Racold Electric water storage geysers from Jay Ambe sanitary, Goregaon west, Mumbai in April 22 but geyser started giving problem and water leakage started in first month.

We raised complaints to service provider Pronto services who are not able to resolve issue though visited twice and taken geyser for repairing but now not responding and Racold is cooly sending request to them without any resolution.

It is evident that product supplied is defective as within2 months of purchase started giving problem.

We requested company to provide replacement but not received any response
Various complaints which are raised but unresolved with Recold
[protected] dated 7th june
[protected] dated 7th June
[protected] dated 9th june
[protected] dated 9th june

Rgds
jayant