[Resolved] Racold — Defective Product | |||||
Hello, I bought a new Racold Pronto Neo Geyser (6 Litre) from Sheetal Electricals on 17 January 2017 costing 5460 RS. After installation I found that the heating is very low. I called Sheetal Electicals and they told me to contact Racold and get it checked by the technician. From the day of installation I'm calling Racold customer care and they are given false promises that they would send a technician. But till date no technician has arrived. I bought this new geyser paid the entire money but I'm now getting no service from Racold just false promises from inefficient customer care. I really feel like misguided and cheated. Please help me to get a technician from Racold immediately to get by new geyser repaired or replaced. Regards Pranay Agrawal Details of Sheetal Electricals for your reference (he store from which product was bought): [protected]@yahoo.co.in Telephone: 25646781 Was this information helpful? | |||||
Mar 2, 2017 Complaint marked as Resolved Racold customer support has been notified about the posted complaint. Verified Support Jan 23, 2017 Racold Customer Care's response Dear a.pranay, We understand your disappointment and would like to take this opportunity to address the same. Please share your complaint number and our team will get in touch with you shortly. For service related information call[protected] or register your complaint online by visiting www.racold.com in 3 simple steps 1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain Warm Regards, Team Racold Verified Support Jan 27, 2017 Racold Customer Care's response Dear a.pranay, We are still awaiting your details. Kindly share the same as this will help us resolve your issue at the earliest. For service related information call[protected] or register your complaint online by visiting www.racold.com in 3 simple steps 1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain Warm Regards, Team Racold Verified Support Jan 30, 2017 Racold Customer Care's response Dear a.pranay, As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query. Warm Regards, Team Racold | |||||
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