[Resolved] Racold — electric geyser

 
2 Reviews
2nd floor, Eastern wing, Nyati Unitree, Nagar road, Yerwada, Pune, Maharashtra, India
 Abhinav Reddy N on Nov 11, 2019
I had contacted to racold customer care executive before buying the product regarding the installation service they responded and said that the installation process will be done within 48hrs after delivery if i register so i had registered on the same date for registration on[protected] amd waited for the installation but it’s been 15 days now no installation done yet
I had spoke with the customer care team and raised the complaint frequently but still no response from them
Kindly help me with this
Complaint marked as Resolved Jan 6, 2020

Complaint Status


[Nov 11, 2019] Racold customer support has been notified about the posted complaint.
Verified Support
Racold Customer Care's response, Nov 13, 2019
Dear Abhinav,

I'll surely assist you with this. Please share your registered contact number or complaint number and my service team will connect with you at the earliest for further help. Alternatively, you may call us on [protected]/[protected] for any assistance you require.

Regards,
Dipti
Verified Support
Racold Customer Care's response, Dec 04, 2019
Dear Abhinav,

I am still awaiting your details. Kindly provide the same via so that I can have my team get in touch with you to resolve your issue.

Regards,
Dipti
Verified Support
Racold Customer Care's response, Dec 06, 2019
Dear Abhinav,

As I haven’t heard back from you, I am considering your case as closed from my end. Feel free to write back in case you require any assistance in future.

Regards,
Dipti
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Dear sir,
We are using racold greaser for last 2 years, it get an problem means display is not working & not getting heat. We are facing lot of problem due to not working

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    Racold - electric geyser