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Water Heaters & Geysers
Racold

[Resolved]  Racold — electric geyser

Address:2nd floor, Eastern wing, Nyati Unitree, Nagar road, Yerwada, Pune, Maharashtra, 411006

I had contacted to racold customer care executive before buying the product regarding the installation service they responded and said that the installation process will be done within 48hrs after delivery if i register so i had registered on the same date for registration on[protected] amd waited for the installation but it’s been 15 days now no installation done yet
I had spoke with the customer care team and raised the complaint frequently but still no response from them
Kindly help me with this
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Jan 6, 2020
Complaint marked as Resolved 
Racold customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2019
Racold Customer Care's response Dear Abhinav,

I'll surely assist you with this. Please share your registered contact number or complaint number and my service team will connect with you at the earliest for further help. Alternatively, you may call us on [protected]/[protected] for any assistance you require.

Regards,
Dipti
Verified Support
Dec 04, 2019
Racold Customer Care's response Dear Abhinav,

I am still awaiting your details. Kindly provide the same via so that I can have my team get in touch with you to resolve your issue.

Regards,
Dipti
Verified Support
Dec 06, 2019
Racold Customer Care's response Dear Abhinav,

As I haven’t heard back from you, I am considering your case as closed from my end. Feel free to write back in case you require any assistance in future.

Regards,
Dipti
Complaint comments 
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Comments

Dear sir,
We are using racold greaser for last 2 years, it get an problem means display is not working & not getting heat. We are facing lot of problem due to not working
Reply
Dear Sir/Madam,
I am using Racold Geyser for last 8 years. It works fine but Some times one LED glow on (even though water is not warmed). Please suggest solution to this.

Regards,

Amol Savji
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