[Resolved] Racold — Electric Shock with Racold 3l Pronto New Instant Geyser

malar rajesh

Sep 6, 2021

Address:	Racold Hyderabad
Website:	aristonservice.in/Racold_customer/complaint.aspx

Hi Team,

I have Racold Instant Geyser 3L Pronto Neo which was bought in Dec 2019. Now the Geyser body seemed to have issue causing Electric Shock while touching the water pipe. Also the Geyser is returning electricity in neutral power to other plug points causing Shock to everyone.

Kindly treat this as Urgent Issue as the Customer Care number[protected] isnt working. Also when I raise online complaint in https://aristonservice.in/Racold_customer/complaint.aspx
there is no Service Request Number is Generated also tried with Whatsapp also there is no help.Finallay Sent one email complaint to customer.[protected]@racold.com.

Its urgent and Emergency issue as when we switch on the Geyser the neutral power in the home is getting electrified getting shock from other plug points in home even without switching On.

Thank you
S Rajesh

Was this information helpful?

No (0)

Yes (0)

Oct 7, 2021

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2021

Racold Customer Care's response Dear Customer,

I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

Regards,
Dipti

Related Racold reviews

View all 350 Racold Reviews

Comments

malar rajesh

Sep 6, 2021

Dear Racold Support Team this is Urgent-Emergency as the Geyser is returning current supply in neutral point of every connection of house and Electric Shocks are happening.