[Resolved] Racold — Eterno 2 -25V, faulty heater, poor customer care service

Aziz Virani

from Cuncolim, Goa

Address:

South Goa, Goa, 403601

We purchased an eterno 2-25v water heater on 03/01/2017 from national traders margaon.
On 13/03/2017, we had an issue with the indicator which was resolved by the company on 14/03/2017.
On 18/03/2017, the blue light of the heater stopped working, we submitted a complaint on 18/03/[protected]. After 1 week of complaint lodging, we c we called the company as well as local dealer, they said they will get back to us in 1 week. Its been over a month but there is no response from the company.
The heater has warranty of 2 yrs but in 4 months it has created so much of issue. Please help us

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Jun 17, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Racold Customer Care's response Dear Aziz,

We care about our customers and have made a note of your issue. We’ve shared your details with the relevant team and they will connect with you shortly. Appreciate your patience in the meantime.

Warm Regards,
Team Racold

Verified Support

May 17, 2017

Racold Customer Care's response Dear Aziz,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Racold