Racold — fraud by after sales services

 
1 Review
 Pankajsharma050978 on Dec 27, 2017
To whom it may concern

This is to bring to your notice that a complete fraud has been done with us regarding the after sales service.

Our Racold geyser stopped working as the tank began to leak and I got saved from being completely burnt since the geyser was mounted over head.

The first complaint was lodged with complaint number :[protected] post which the repair engineer came with a wrong geyser fitting.

Another, second complaint was filled: The second complaint was made regarding the same number:[protected] post which the repair engineer came again with a wrong geyser fitting.

Another, third complaint was filled: The third complaint was made again number :[protected] post which the repair engineer came again with a wrong geyser fitting.

This was all done by Mr Vineet Kumar employee number 44006. Today again when the wrong fitting had come I had asked him for his sales head’s number for which he had refused. This makes it a complete fraud product. Please consider this as an official complaint against Mr. Vineet and the after sale center for Racold.

You all have made it a joke for seeing customers in trouble. I dont know how you product is selling with such a low standard team.

I don’t see any way but to go ahead with a consumer complaint in the consumer form. The Geyser broke down on the 11th of Oct 2017 and we are on the 27th of December 2017.

Is Racold telling me that the service centers outsourced by them are all frauds and do not know their job. Hence I am very scared of your geyser being installed by them. Do let me know how to proceed.

Complaint Status


[Dec 28, 2017] Racold customer support has been notified about the posted complaint.
Racold Customer Care's response, Dec 29, 2017
Dear Pankaj,

Sorry for the inconvenience caused. We have escalated this to our concerned team. They will connect with you ASAP. Appreciate your patience in the meantime.

Warm Regards,
Team Racold
Racold Customer Care's response, Jan 19, 2018
Dear Pankaj,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Please do share your valuable feedback with us as it will help us to serve you better.

Warm Regards,
Team Racold
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