[Resolved]  Racold — Geyser Not working || Poor services of Racold

Address:

Masona, Azamgarh

Dear Team,
I logged the complaint 60726545 on 11th Nov 2020 regarding my RACOLD Gyser which were procured in last year, since the complaint its not working, already 16 day gone however still your support team asking 10 more day to resolved the issue.
i am being customer on RACOLD since one year, at the time purchasing the product everything was on higher note like support would be immediate and will resolved the issue within 7 working days however once customer onboard your statement has been changed drastically.

surprisingly your team closed my logged ticket[protected] without informing me on 13th Nov ticket has been closed without resolved actually this called fudging which lead everyone into legal concern.
moreover my mother and father are old age and the kind of amenities was procured to the comfort for them however now its like non usable item for me even it seems like its out your interest too because you already got the complete payment from customer end then now customer is burden on you.
The kind of support and approach by your support team is leading me by mental agony, I will put everything on social media and will expose your complete environment.
You can take 30 days to resolve the customer but customer can't held you anyhow, do you have any escalation matrix if so then please share with me. I will escalate this to RACOLD higher management let them know how your customer support and service team leading with customer.

Regards
Ajai Rai
[protected]/[protected]