[Resolved] Racold — Geyser stopped working within 2 months and customer service is not reachable at all

fahimmulla

Aug 23, 2021

Address: Thane

Dear team, Geyzer that I have started giving electric shock in about 2 months o[censored]sage and then within few days stopped working. No heating but I can see lights illuminating in the geyzer!!
I reached out to customer care for service but they only gave assurance to help and after that their number shows congested. I have reached out to local shop from where I purchase and they has not received any response either.

I would really appreciate if a necessary action be taken on them and get me the service I was promised and in time.

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Sep 25, 2021

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

Racold Customer Care's response Dear Customer,

I would like to assist you with your concern. Please message your complaint number, product details and registered contact number so that my team can get in touch with you. If you have not registered a complaint yet, please do the same online by clicking here: https://aristonservice.in/Racold_customer/.

For service related information, call[protected] / [protected] or you may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

Regards,
Dipti

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Comments

fahimmulla

Sep 17, 2021

My apologies for not being able to reply before. The technician came within next 24-48 hours and have replaced the coil that got burnt!! Geyser is working fine now. I only feel that if I purchased a product and it gets damaged for some reason within 3-6 months of the warranty period then it should be replaced and not repaired. In either case it is working fine and I hope it stays so for decades. Thank you.