[Resolved]  Racold — Geyser tank leaking

Geyser not working since mid February. After continous follow up a technician sikandar visited our place on 24.02.202, charged us with home visit charges. Problem identified was that the tank inside the geyser was leaking. The tank was replaced on 01.03.2021 and we were charged Rs. 3, 800/- for the same. While testing the geyser and also on the next day muddy/ rust filled water flowed out of the geyser. This makes us doubt whether a new tank was fixed or some old refurbished one. Couple of days later the leakage started again. Sikandar visited again on 09.03.2021 and said the geyser was not fixed properly hence the leakage and that he had done the needful and the leakage would stop. We were out of town for a week . On return found that the leakage still persisted hence called Sikandar on 18.03.2021 but he is not answering the calls at all. Called the customer care and were told that a Mr. Puran is the manager in charge. Called Mr. Puran on 19.03.2021 and intially he said he had nothing to do with geysers as he was in another department but later said he would get in touch with Sikandar and ask him to get in touch with us. A Co. representative Mr. Harish from Bangalore called who was very rude and said if Mr. Puran was not handling our complaint then it was not the Co.'s responsibility!
Overall no one is wanting to resolve the issue and we have lost Rs.3, 800/- plus the service charges in the whole process. Not to mention the mental agaony caused by speaking to Mr. Puran and Mr. Harish.