[Resolved]  Racold — having shock from water in racold water heater

Address:

Ahmedabad, Gujarat, 380015

Hello,

I had purchase 6L RACOLD Pronto Neo Electrical Water Heater 18 months ago. In this 18 months your company had replace the water heater 3 times. Every time we having issues that our water supply started having current and we started getting electric shocks in the water. This time while having shower the shock is so high because of that my 5 year daughter got Unconscious and we take her to the hospital.

Then I had contact with your customer care and Gujarat head Mr. Ravikant . But they said it's out of warranty we can't do anything. He is aware about this issues from the day we had purchase the product. But he said our management can't do anything in this matter.

But this time its out of limit from my side, every time your product having the same problem and your customer support can't able to rectify the things. This time the issues is big and I am not allowing my family life in risk. I am deeply hurt, scared, horrified by this behavior of Racold customer care and certainly don't expect this from a company like yours. Really to say I don't want your product in my house.

Please let me know what should I do ?