[Resolved]  Racold — heat pump water heater

Address:

2nd Floor, Eastern Wing, Nyati Unitree, Nagar Road, Yerwada,, 411006

We bought one heat pump water heater from Racold in 2014 for 49000 Rupees, after couple of months it started giving problems and we spent some money in last 5 years. Recently this year January, we had changed spare parts worth 11000 Rupees which we have requested for an invoice to claim the insurance. But they were not able to provide us the tax invoice except the service report which the Insurance company didnt accept. We requested for the same and they refuse to give the invoice until now. Later in June, the heater stopped working and they came and said the spare parts is not available to repair so they said the machine become un repairable. Then we asked them to give us a letter so that we can claim the insurance but until now they didnt give us the letter nor answering our calls.
It will be helpful if we get it repaired or at least let them give the invoices and the letter requested.