[Resolved] Racold — need help on installation of racold omnis wifi 25l water heater

atanu1993

from Kolkata, West Bengal

Address:

Flat 3A Sree Ganesh Apartment, 98/5 Nirmal Sengupta Sarani, PO-Italgacha, 700079

Cannot book Racold customer care on the helpline numbers as they are not reachable. Sent a couple of mails to the customer helpline mail but did not receive any response. Tried to book service request through the app but the app is buggy and does not send OTP. As a result, I have been unable to install the water heater despite Racold promising for free installation during purchase. Need urgent help in installation of the product. Will recommend customers to refrain from buying Racold appliances if they do not want to get harassed.

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Feb 15, 2020

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

Racold Customer Care's response Dear Customer,

I understand that you're upset & would like to assist you. Please send in your location & your registered contact no. so that my team can connect with you.

Regards,
Dipti

Jan 04, 2020

Updated by atanu1993 Please send me the customer care contact number and email id of Racold. The ones provided do not work. Neither do I get any response from the whatsapp contacts.

Verified Support

Jan 06, 2020

Racold Customer Care's response Dear Customer,

Thank you for writing in. Kindly send in your location & your registered contact no. Alternatively, you can call us on [protected] / [protected].

Regards,
Dipti

Jan 06, 2020

Updated by atanu1993 where are the customer care contact numbers please?

Verified Support

Jan 08, 2020

Racold Customer Care's response Dear Customer,

I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

Regards,
Dipti

Verified Support

Jan 14, 2020

Racold Customer Care's response Dear Customer,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance.

Regards,
Dipti