[Resolved]  Racold — pathetic service provided by racold service team.

Address:

712136

Let me highlight some of the points to in order to give a clear picture regarding the service rendered by racold service team.

1. 1st date of raising service docket 15.12.2018. On 17.12.2018, received feedback from service team that the problem would be resolved within 48 hrs.

2. After 17 days of rigorous follow up, a person named mansur visited our place to carry out the servicing. I was shocked to see his unprofessional attitude. He didn't show his id card. I received no sms from racold team regarding any kind of service feedback.

3. He was supposed to check the geyser thoroughly he just took 2-3 minutes and concluded that there was no problem with the geyser. I had complained about the heating delay and short circuit, but he specified that the heating delay was occurring due to the short circuit and assured me that the problem would be resolved on changing the switch board and 3-pin plug.

4. He charged me rs. 350/- as service charge but when i asked him to give me a proper bill, he handed me a kind of job sheet and told that its the only thing he has to provide me. I've attached an image of the document along with this complaint. I don't have any idea how a reputed organisation like racold doesn't even have a proper gst bill and then also collecting cash from customers.

5. After sometime a person named mr. Amit sarkar rang me up to enquire whether the problem has been resolved or not. I told him the whole series of events (Service delay and improper billing) till date. I also told him that first i've to get my switch board changed by my electrician and then only i can give my feedback. He assured me that he'll call me up for final service feedback and with proper money receipt the next day but unfortunately he neither called me up again nor provided any money receipt over mail which he had previously assured.

Again my geyser is having the same old problem and i've to carry out all the processes in order to receive service once again and also pay another rs 350/-. I don't know what kind o[censored]nprofessional service i'm being provided by racold service team. This kind of harassment is very much unprecedented and now its high time that necessary action have to be taken to stop such incidents.