[Resolved] Racold — racold solar geyser excessive repairing charges even under warranty period

J.S.rathore

from New Delhi, Delhi

Address:

Jaipur, Rajasthan, 302020

I have purchased racold solar geyser of 200ltr capacity on 08.12.2017 from. Venus trading company, jaipur rajasthan by paying rs 63000... Few days back i suddenly came to know that water is not getting heated by its solar light function its getting heated by electricity supply in that geyser... After registering complaint one technician came nd told us that due to scaling in plates water is not getting heated by solar plates... He told us u shd have used water softener nd all... My question nd complaint is that before installation company should check the hardness of water nd inform the customer about the scaling nd all nd the annual charges for cleaning nd all... For cleaning nd all technician asked me rs 5000 nd then annual charges will be aroud[protected]... Even nowdays other companies like water filter companies before installing ro they check the hardness of water nd then they inform the customer whether ro is required or not in yoir area... Racold is such a renowned company... M amazed after paying such a huge amount of rs 63000 company nd the dealer didnt provide information about all these things nd they even didnt tell you about the things which will come. Under warranty nd gurantee... I just want a strict action about all these things nd by this way company nd dealer are cheating people by not sharing the other hidden charges.. I just want my geyser to be repaired free of cost bcz its under guarantee/warranty period... As soon as possible

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Feb 3, 2019

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Racold Customer Care's response Dear Mr. Rathore,

I would like to assist you with your concern. Please share your product details, complaint number or registered contact number so that my team can get in touch with you.

For service related information, call[protected] / [protected] or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

Regards,
Dipti

Dec 10, 2018

Updated by J.S.rathore My product detail is solar FPC U2 316L 40D 8BAR 200L...purchased on 8.12.17 from venus trading company jaipur-302023... My contact number is [protected]

Verified Support

Dec 13, 2018

Racold Customer Care's response Dear Mr. Rathore,

Thank you for the sharing the details. The contact number shared by you is protected. Please re share the contact number and complaint number so that I can have my team address your concern as soon as possible.

Regards,
Dipti

Verified Support

Dec 18, 2018

Racold Customer Care's response Dear Mr. Rathore,

I am still awaiting your details. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Dipti

Dec 19, 2018

Updated by J.S.rathore My contact number is [protected]...and the dealer deosnt provided me the complaint number

Verified Support

Dec 21, 2018

Racold Customer Care's response Dear Mr. Rathore,

The number shared by you is showing as protected. Request you to re-share the same so that I can have my team address your concern as soon as possible.

Regards,
Dipti

Verified Support

Dec 28, 2018

Racold Customer Care's response Dear Mr. Rathore,

I am still awaiting your details. Kindly share the same as it'll enable me to resolve your issue faster.

Regards,
Dipti

Verified Support

Jan 01, 2019

Racold Customer Care's response Dear Mr. Rathore,

As I haven't received your details. Your concern has been closed from our end. Do get back to us in case of any query.

Regards,
Dipti