[Resolved]  Racold — racold water heater/ geyser

We had registered a complaint on 25 th october 2017 for racold geyser leakage problem. There was a visit from an engineer from the service centre, c l traders, ghaziabad. He suggested tank replacement. No corrective action taken till now. Again complaint registered on november 5 and then today, 15 th november 2017. I was in touch with captain sudesh chaudhary, owner of service centre. No response till now.

Kindly take action against the service centre and get the tank replaced at the earliest.

Meera arora
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Dec 25, 2017
Complaint marked as Resolved 
Racold customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2017
Racold Customer Care's response
Dear Meera,

We regret the inconvenience caused. Please share your complaint number and registered contact number so that our team can get in touch with you ASAP. Appreciate your cooperation.

Warm Regards,
Team Racold
Nov 17, 2017
Updated by Meera Arora
Thank you for contacting Racold Customer Care. Your complaint[protected] is registered with us. For any further assistance please call us at [protected]
Nov 17, 2017
Updated by Meera Arora
Two times complaint registered, 25 October and 5 November.
My registered contact number is [protected]
Nov 20, 2017
Updated by Meera Arora
No visit, phone call of any Racold Service Center regarding our conplaint.

Regards
Meera
Verified Support
Nov 20, 2017
Racold Customer Care's response
Dear Meera,

We've escalated your issue to the the concerned team. Please be assured, they'll connect with you to address the same.

Warm Regards,
Team Racold
Verified Support
Nov 24, 2017
Racold Customer Care's response
Dear Meera,

We understand that your concern has been addressed. Thank you for your cooperation.

Please do share your valuable feedback with us as it will help us to serve you better.

Warm Regards,
Team Racold
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