[Resolved] Racold — refund rs. 320/- part valve charges.

Mrdarji

from Vadodara, Gujarat

Address:	390015
Website:	consumercomplaints.in

Sir, i have purchased water heater gas geaser on 27/09/2019 & installed on 12th october 2018 by our plumber as per guided by dealer s k patel & co., gf-25 suner complex, harinagar char rasta, rajesh tower road, gotri vadodara. Within 26 days on 7th november water heater is not working, hot water not come out, so i lodged complaint on 9th nov. 2018. Kindly refer my complaint no.[protected] &[protected].in this connection i state that product is under warranty. Part valve is burned as per closed complaint no.[protected]
Report of your technician. It is not my fault & product is under warranty i request you to refund rs. 320/- charged by you. You also investigate the matter & do the needful.

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Dec 31, 2018

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

Racold Customer Care's response Dear Mr. Darji,

Sorry for the inconvenience you've faced. I have noted down your details and have escalated your issue to the concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.

Regards,
Suzane