[Resolved]  Racold — rooftop geyer 200 lpd - non pressurised

Address:

Hyderabad, Andhra Pradesh, 5000014

Dear sir/madam,


We would thank you for going through the below facts and being patient for us.

1. October 2016- inani solar @ [protected] - mr. Kesahv inani, installed a roof top solar system at my newly built home at villa number 183, the neighbourhood, gundlapochampally, kompally, hyderabad -500014. Which was not pleasant as they argued with our plumber and mestri for all the works which were verbally agreed to be executed by them, but as we were helpless and we had paid rs. 11550.00 on 14.08.2017, the blame was put on us and we tried to cancel the whole order due to non professionalism, but they asked for forgiveness and assured us they would be very good support and we had paid advance so we did not have a choice.

2. The geyser did not work for even one day after installation and we requested them at least 100 times as it was our grah pravesh on dussehra day last year october but in vain, though after the grah pravesh our family had to sleep in one room due to the geyser issue for almost for one month. Our bill shot up to 5000 per month which is in an average rs.1500 per month, the worst part is we had to install 3 geysers in our home though we had this solar geyser, the geysers are still in place for proof.

3. Inani solar attended our calls and request only in the month of march 2018 where they started blaming our plumber for fittings etc..., inani solar scheduled at least 5 times for a meeting and our plumber waited for them at least 2 hours every time but in vain, they gave stories and never turned up.

4. When we threatened them to complain and not pay the balance amount he quietly got a private plumber and rectified the geyser with his own knowledge and deeds, we asked him how come it is working when it was the plumbers fault, to which he replied it was just an air lock, and bingo 4 days after that it stopped working again, when we followed with them for almost three months, inani solar threatened us that we need to pay the balance amount or they aren't responsible, we requested them for the invoice which we had not received till october 2017 but in vain, we paid them the full amount only in december 2017 and they supplied the invoice attached here.

5. Again they got a plumber and without any intimation went to our terass and rectified, they charged rs.500.00 each visit that ius rs.1000.00 for two visits and this time it ran for 7 days. Now they are simply saying get it done by your plumber, we cant do anything, do what you want, is it right that they talk rudely after they have received the total amount.


The whole point is that there has been really hot water leaking from the valve all this while and we are tired of closing the values and opening them again and again and the total flow of water stops from the hot water outlet in our kitchen, wash area, all washrooms and common washroom for guests

The following are our concerns.

A. Does the warranty go void if they do not give us a invoice, threaten us and the geyser works for mere 15 days in two years
B. We contacted your other dealers but they say you have to bear with the person you bought the heater
C. Is it expected out of a brand like you not to let dealers cheat us

We want immediate replacement of our unit of the money refunded urgently or we shall have to prove the increased electricity bills and also the mental torture expenses from your dealer inani solar and of course the company

We request for your immediate action, we are ready to pay for the personal, we would be forced to go to consumer court and media even if someone like you doesn't help us still

Thanking you in anticipation of your immediate action and reply to this mail within 2 working days

Please get back to the undersigned for minutest of clarifications @ [protected]