[Resolved]  Racold — waiting for service issue to be resolved even after 12 days from complaint registration date.

Address:	712136
Website:	www.racold.com

I had purchased a racold geyser product name:- an 10lux 2kw iv 10 litres on 06/11/2017. On 15/12/2018 i had registered a formal complaint to customer care that my geyser is having major problems in heating delay and short circuit. On 17/12/2018 i received a complaint number vide[protected] from customer care with an assurance to resolve the problem within 48 hrs. Since then i've been following up with the authorized person mr. Binod kumar majhi, ph no. [protected] who had called me up the very first day. Every time he assured me that someone will visit our house but nobody turned up. On inquiry, either he disconnected the phone or said that the there has been a delay and the service would be carried out the very next day. At one instance his representative mr. Mansur ph no. [protected] said that he is not even aware that there has been a service issue and clearly stated that he would not visit us until he is informed regarding the same. On 27/12/2018, when i rang him up to get a status update, he specifically mentioned that his representative would visit our place and resolve the issue but since yesterday evening he is not attending our calls.