[Resolved] Racold — warranty period of my gas geyser not working properly

Prasad28

from Pune, Maharashtra

Address:

Indira nagar nashik., Nashik, Maharashtra, 422009

Sir the thing is, i brought a racold gas geyser in 2017 april having warranty on 2 years but after servicing it wouldn't work properly and unfortunately i lost my warranty card but i still have a bill that would be paid myself only.
Sir please do something that we would trust on yours.
We already talked we the same thing with sailors.
But they said you talked with the customer care office.
Sir please do something for us.
Thank you.

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Feb 25, 2019

Complaint marked as Resolved

Sir I brought a gas geyser In 2017 April having 2 years of warranty and after servicing still not working properly unfortunately I lost my warranty card but I submitted the bill to the sailors but still not getting any answer.sir as we are trusted on racold company . please do something for us.thank you

Racold customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Racold Customer Care's response Dear Prasad,

I would like to assist you with your concern. Please share your product details, complaint number or registered contact number so that my team can get in touch with you.

For service related information, call[protected] / [protected] or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

Regards,
Team Racold

Verified Support

Feb 26, 2019

Racold Customer Care's response Dear Prasad,

I have shared your details with my team and they will get back to you as soon as possible. Request your patience meanwhile.

Regards,
Suzane

Verified Support

Mar 18, 2019

Racold Customer Care's response Dear Prasad,

I have received a feedback from my team that your issue has been resolved. I hope you’re satisfied with the resolution. You may write back to us for any further assistance. Please do share your valuable feedback with us as it will help us to serve you better

Regards,
Team Racold

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Comments

NAGENDRACHARY NIZAMABAD

from Hyderabad, Telangana

2 racold geysers not functioning both r in the warranty period .complaint Regd no[protected]

NAGENDRACHARY NIZAMABAD's reply, Aug 2, 2019

2 racold geysers were purchased and installed in feb 2019.since then they r troubling & not functioning properly it is a recurring problem. Our complaint Regd no is 160438221. No technician has neither visited nor looked into it. Resolve the problem
@ the earliest. NNCHARY ply no 60 indraprasthacolony Bandlaguda Nagole HYD 500068 contact no 8790448678/9912852752

NAGENDRACHARY NIZAMABAD's reply, Aug 2, 2019

2 geysers not functioning no technician has turned up & the problem persists immediate attention is solicited for resolving it.

Racold Customer Care's response, Aug 26, 2019

Verified Support

Dear Nagendrachary,

Sorry for the inconvenience you've faced. I have noted down your details and have escalated your issue to the concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.

Regards,
Dipti

Racold Customer Care's response, Aug 27, 2019

Verified Support

Dear Nagendrachary,

I have received a feedback from my team that your issue has been resolved. I hope you’re satisfied with the resolution. You may write back to us for any further assistance. Please do share your valuable feedback with us as it will help us to serve you better.

Regards,
Dipti